Carolinas HealthCare System

At Carolinas HealthCare System, we will be with you every step of the way through your surgery journey. To get started, follow these simple steps:

  • Step 1: Contact HealthCoach from GE (1-866-272-6007) to get information on the GE Hip and Knee Centers of Excellence and determine eligibility requirements.
  • Step 2: For more information about choosing CMC-Mercy for your hip or knee surgery, contact: Yelena Dyszkiewicz.

Patient Navigator

Carolinas HealthCare System’s patient navigator program guides patients and care partners through their surgery experience, every step of the way. We strive to ensure that each patient has a seamless experience, a knowledgeable and accessible resource for questions and concerns, and a trusted advocate within our healthcare system. Our patient navigators serve as a single point of contact for each patient and assists with:

  • Explaining the process and what to expect
  • Assisting in surgeon selection
  • Coordinating and scheduling appointments
  • Coordinating the sharing of medical information (e.g., records, imaging, etc.)
  • Ensuring access to needed services
  • Linking patient to needed providers
  • Assisting with travel and logistics

Surgery Location

CMC-Mercy
2001 Vail Avenue
Charlotte, NC 28207
Phone: 704-304-5000
Get Directions

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