Welcome to Carolinas HealthCare System. As a connected system with more than 900 locations throughout the Carolinas, our goal is to bring healthcare to our patients whenever and wherever they need us. We’ve provided some information we hope you’ll find helpful as we work together.

Hospital Visiting Hours

Visiting hours differ from location to location. View a list of locations and hours.

Patient Experience

Our patients are at the center of everything we do. We listen to our patients and their families and strive to meet your needs by providing patient-centered care that keeps you safe, promotes your healing, and includes, informs and inspires you. Carolinas HealthCare System does this in many ways, and a few are featured here.

Have you had a powerful connection with our health system? If you'd like to share it, we'd love to hear it.

Share your story

Pay Your Bill

Carolinas HealthCare System’s online bill pay is a quick and secure way to pay your hospital or physician bill online. All you need is a valid account number and PIN, which can be found on your most recent statement. There is never a charge for making an online payment and your bank or card account information is protected by our secure website.

Pay Your Bill

Carolinas Mobile App

Our Carolinas app offers a simple way to access Carolinas HealthCare System wherever you are. Key features include:

  • Access to MyCarolinas: view your health record and test results, send secure messages to your doctor, renew prescriptions, request an appointment, read doctors’ notes and more
  • Wait times: view current emergency department and urgent care wait times
  • Location finder: map hospitals, emergency rooms or urgent cares
  • Doctor finder: search for doctors by name, specialty or location
  • Interior directions: choose a starting and ending point inside a facility and get step-by-step directions
Download Now at the App Store, Google Play or Windows Phone Store!

     

Learn about our other mobile apps, including our health tracker and asthma game for kids.

Patient Registration/Hospital Pre-Registration

As you prepare for your visit, take a look at the key information we’ve provided to help make your experience better and easier. Some items you can even take care of before your visit to save time.

Frequently Asked Questions
Find answers to questions regarding pre-registration, health insurance and general information.

Online Pre-Registration
Completing your pre-registration online will help you move more quickly through the registration process and to the treatment area on the day of your service.

Contact Us
Contact the Patient Registration staff to ask any additional questions regarding your scheduled service.

Patient Rights

Find information about the rights you have as a patient, in addition to information about advance care directives.

Notice of Privacy Practices

Find notices of privacy practices for facilities at Carolinas HealthCare System.

Medical Care Decisions

The Patient Self-Determination Act requires hospitals to provide all adult patients with written information about their right to refuse unwanted medical treatment. We want you to know your rights and responsibilities as a patient at our hospitals. Read more.

Medical Records

Our medical records process ensures your medical records are safely and confidentially maintained, while providing you ready access when you need them.

Request medical records and learn more about your privacy rights.

Cost Estimates

We can help you calculate out-of-pocket costs for many hospital services. One of our financial navigators will ask you about the medical procedure and your health insurance, along with the procedure code (you can get this code from your physician). Then, we will provide you with an estimate of your patient financial responsibility, as well as payment options.

Call 704-355-0900 Monday through Friday, 8:30 a.m. to 5 p.m. to speak with one of our financial navigators.

Financial Assistance

Read about Carolinas HealthCare System’s financial assistance options, programs and policies, pricing information, and access to emergency care.

Insurance

Health plans differ greatly across the board. Contact your provider directly for information on accepted insurance plans.

Classes and Events

Carolinas HealthCare System offers a wide range of classes and events to help you improve your health, prepare for important milestones and more. You can find and sign up for classes and events online.

Patient Health Resources

Access information and resources on a wide variety of health-related topics.

Volunteering at Carolinas HealthCare System

There are many volunteering opportunities throughout Carolinas HealthCare System. Our volunteers are an important part of the healing process, and can offer assistance in different ways. Learn more about volunteering.

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