Patient & Visitor Alert: Because flu cases are on the rise, starting January 12, children 12 and younger will be restricted from visiting hospitals and certain inpatient facilities throughout Carolinas HealthCare System. Learn more.

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Carolinas Medical Center-Mercy: 704-304-5000
  • Admitting: 704-304-5171
  • Chaplain: 704-304-5909
  • Customer Care Line: 704-355-8363
  • Cafeteria: 704-304-1536
  • Gift Shop: 704-304-5910
  • Patient Accounts/Financial Counseling: 704-512-7000
  • Security: 704-355-3333

Visitors are an important part of the care of our patients and are welcome 24 hours a day. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Please wash your hands before visiting.
  • Visiting hours or the number of visitors depend on the patient’s condition or type of nursing unit.
  • Children of all ages are allowed to visit. Children under the age of 16 must be accompanied by a visiting adult.
  • Please be quiet.
  • Do not visit if you have a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any contagious disease.
  • Look for no visiting and precaution signs before entering the room.
  • If asked, please leave the room while we tend our patient.

The Mercy Experience

At CMC-Mercy, we’re proud to be one of the few Planetree-designated hospitals in the world. In keeping with the spirit of this patient-centered care program, Planetree focuses  on personalizing the healing process by providing a pleasant environment, nontraditional healthcare options, unprecedented access to family and friends, and full disclosure of medical information. Patient-centered care is at the heart of what we do.

Some of our unique complimentary services include:

  • Aromatherapy
  • Art program
  • Bedside journals
  • Bedside reporting
  • Care partner program
  • Community resource library
  • Cookie baking
  • Guest wireless internet
  • Healing touch
  • Herbs and vitamin consult
  • Interfaith chapel
  • Community outreach service
  • Massage
  • Music program
  • Open medical records
  • Open visitation
  • Pet  visitation (certified  pet  therapy dogs)

To arrange for any of the following services for a patient, contact:

  • Aromatherapy and Massage: 704-304-5003
  • Herbs and Vitamin Information: 704-512-6040

Contact Us

CALL 704-304-5000


In an Emergency

CALL 911