Carolinas HealthCare System

2016 Official HCAHPS* Survey Results

January 2016 - December 2016
HCAHPS Dimension Carolinas
Medical
Center
CHS
Lincoln
CMC-
Mercy
CHS
NorthEast
CHS
Pineville
CHS
Union
CHS
University
CHS
Cleveland
CHS
Kings
Mountain
CHS
Stanly
National
Avg
Top 5%
in US
Overall Rating 73.5% 79.8% 76.3% 73.9% 77.2% 67.8% 69.3% 72.8% 80.1% 64.5% 70.2% 84.6%
Communication with Nurses 78.6% 81.5% 80.8% 78.0% 80.1% 75.9% 78.5% 84.6% 83.5% 80.1% 78.5% 86.7%
Responsiveness of Staff 62.8% 63.6% 66.4% 65.9% 66.8% 60.9% 63.2% 69.1% 67.9% 60.4% 65.1% 80.4%
Communication with Doctors 84.0% 84.8% 86.2% 81.6% 82.3% 78.8% 83.0% 84.1% 84.2% 81.2% 80.4% 88.5%
Hospital Environment 63.1% 76.5% 69.2% 65.3% 67.1% 61.5% 65.9% 68.9% 63.9% 66.1% 65.6% 79.0%
Pain Management 71.1% 71.5% 75.7% 72.7% 72.5% 65.9% 70.1% 72.4% 70.9% 68.6% 70.2% 78.5%
Communication about Meds  64.8% 68.1% 64.4% 63.1% 66.5% 59.5% 67.7% 64.9% 71.4% 57.8% 63.4% 73.7%
Discharge Information 89.2% 89.3% 92.2% 89.1% 87.8% 83.7% 85.0% 86.6% 87.0% 87.0% 86.6% 91.6%
Care Transitions 58.1% 59.8% 59.2% 52.7% 56.4% 50.2% 55.1% 54.9% 54.1% 44.9% 51.5% 62.4%
* HCAHPS Survey is administered to a random sample of patients. Scores represent the percentage of responses that were the highest rating.

 

In the Top 5% Nationally
At or above National Average
Below National Average
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