Carolinas HealthCare System

Eugene Woods, CEO

Eugene A. Woods, MBA, MHA, FACHE

President and Chief Executive Officer

Gene Woods is the leader of one of the largest integrated healthcare systems in the nation, with approximately 62,000 teammates, more than 900 care locations in North Carolina, South Carolina and Georgia, and total enterprise net revenue of more than $8 billion.

Woods has 24 years of healthcare leadership experience, having overseen non-profit and for-profit managed hospitals, academic and community-based delivery systems, and rural and urban facilities. Woods became President and Chief Executive Officer of Carolinas HealthCare System in April 2016.

Before joining the System, he was President and Chief Operating Officer of CHRISTUS Health, based in Irving, Texas. Previously, he served as Senior Vice President of Catholic Health Initiatives, CEO of Saint Joseph Health System and COO of the Washington Hospital Center.

Woods is a member of the Board of Trustees of the American Hospital Association and has been elected its next Chairman, effective January 2017. He holds three degrees from The Pennsylvania State University: a bachelor’s degree in health planning and administration, a master’s degree in business administration and a master’s degree in health administration. He and his wife, Ramona, have two sons. Learn more about Gene.

Ken Haynes

Ken Haynes, MBA, MHA, FACHE

Executive Vice President and Chief Operating Officer

Ken Haynes, who joined CHS as Executive Vice President and Chief Operating Officer in February 2017, plays a key leadership role in helping CHS to achieve its Destination 2020 goals. 

His areas of responsibility include nursing; patient experience; acute care and continuing care services; facility operations; information services; facilities and materials management; lean; purchasing; and auxiliary services.

Before joining CHS he served as President and CEO for CHRISTUS Health’s Santa Rosa Hospital System in San Antonio TX, where he oversaw five hospitals along with surgery centers, imaging centers and freestanding emergency departments. Prior to CHRISTUS, Ken was President of the Saint Joseph Health System, based in Lexington KY. He also served senior leadership roles at St. Vincent Health System in Little Rock AR and Baptist Memorial Health Care System in Memphis TN. 

He is a graduate of the University of Alabama and holds advanced degrees from the University of Alabama-Birmingham. 

Greg Gombar

Greg A. Gombar, BA, CPA

Executive Vice President and Chief Financial Officer

Greg Gombar is the senior executive responsible for overseeing Carolina HealthCare System’s financial operations and government relations.

Gombar joined Carolinas HealthCare System in 1984 as the controller, overseeing accounting and business reporting, and became the CFO in 1985. Before joining the System, Gombar served as an audit manager and healthcare consultant with Arthur Andersen LLP for seven years. He received a Bachelor of Arts in accounting and management science from Duke University and is a certified public accountant. Currently, Gombar is a member of the Health Management Academy, North Carolina Association of CPAs and the Healthcare Financial Management Association. He is also actively involved with the North Carolina Hospital Association.

Carol A. Lovin

Carol A. Lovin, MHSA, MN

Executive Vice President and Chief Strategy Officer

Carol Lovin is responsible for leading strategy development and deployment for Carolinas HealthCare System. Her strategic services division is comprised of four teams: the CHS Management Company – an internal consulting team that coordinates strategy, planning and development, and performance enhancement; Corporate Communications, Marketing & Outreach – responsible for the advancement and protection of the Carolinas HealthCare System brand, internal and external communications, as well as community relations; DA2 – an advanced analytics group delivering descriptive, predictive and prescriptive analytics; and Innovation Engine – a design and prototyping team for business and clinical innovation.

Since joining Carolinas HealthCare System in 2007, Lovin has served as executive vice president of planning and communications, president of the CHS Management Company, and vice president of strategic planning and market development at Carolinas HealthCare System NorthEast. She holds a Bachelor of Science in nursing and a master’s degree in nursing as a nurse practitioner from the University of Washington, as well as a master’s degree in health services administration from the University of Michigan. She currently serves on the boards of Charlotte Center City Partners, Charlotte Regional Partnership and the Charlotte Chamber, as well as the Executive Advisory Board for Data Sciences at UNC Charlotte.

Debra Plousha Moore, MSE

System Chief of Staff, Executive Vice President

Debra Plousha Moore directs recruitment and employment, compensation, benefits, workforce relations, education, diversity and inclusion, organizational development, teammate health and CHS LiveWELL (the teammate health and wellness program) for Carolinas HealthCare System.

Before joining Carolinas HealthCare System in 2008, Plousha Moore was senior vice president of human resources and organizational development for OhioHealth, where she guided the organization to the list of FORTUNE Magazine’s “100 Best Companies to Work For.” She also held the positions of vice president of human resources and organizational development at Genesys Health System in Grand Blanc, Mich., and regional vice president of employee relations, diversity and human resources at Franciscan Health System of the Ohio Valley.

A graduate of San Francisco State University with a Bachelor of Arts degree, she earned a master’s degree in education from the University of Dayton. She is a member of the Society for Human Resource Management and the National Association of Health Services Executives. In addition to serving on the 2016 Executive Committee of the Charlotte Chamber of Commerce, Plousha Moore serves on numerous boards.

Roger A. Ray, MD

Roger A. Ray, MD, MBA, FACPE

Executive Vice President and Chief Physician Executive

Dr. Roger Ray is responsible for the management and direction of the Carolinas HealthCare System Medical Group, which comprises more than 2,500 physicians and providers in over 500 locations – including four care divisions – as well as Levine Cancer Institute, Sanger Heart & Vascular Institute and CHS Behavioral Health. He also oversees the System’s chief medical officers, medical education and research, System care coordination, medical staff services, accreditation, quality and patient safety, and virtual medicine in the Charlotte Metro area.

Before joining Carolinas HealthCare System in 2007, Dr. Ray served as the chief quality officer for BayCare Health System, an integrated, multi-hospital system in Tampa, Fla. His prior physician executive roles include chief medical officer for Morton Plant Mease Healthcare in Clearwater, Fla., and chief medical officer for AnMed Health System in Anderson, S.C. Dr. Ray practiced clinical neurology for 10 years before taking on his administrative roles.

He received his undergraduate degree from the University of Virginia and his medical degree from West Virginia University. He also received a master’s degree in business administration from the University of Colorado. He is certified by the American Board of Psychiatry and Neurology, the American Board of Electrodiagnostic Medicine and the Certifying Commission in Medical Management.

Jerry Oliphant

Jerry Oliphant

Executive Vice President – Regional Partnerships

Jerry Oliphant joined Carolinas HealthCare System in 2016 and oversees the operating activities of the System’s regional partnerships and facilities, including AnMed Health, Cannon Memorial Hospital, Carolinas HealthCare System Blue Ridge, Columbus Regional Healthcare System, Cone Health, Elbert Memorial Hospital, Murphy Medical Center, Roper St. Francis Healthcare, Scotland Health Care System, St. Luke’s Health Care and Wilkes Regional Medical Center.

Before joining the System, he most recently served as executive vice president and chief operating officer of TriHealth, Inc., a five-hospital-system with more than 900 beds and 12,000 employees serving the great Cincinnati, Ohio, area. In this role, he oversaw operations for the five hospitals, graduate medical education, specialty physician group and corporate shared services. Prior to TriHealth, Mr. Oliphant served as the chief operating officer for the Cleveland Clinic western region hospitals, as well as several senior leadership roles at the Cleveland Clinic in operations and business development in Cleveland and Florida.

He is a graduate of Youngstown State University with a bachelor’s degree in Social Sciences and Economics and holds a master’s degree in public administration from Cleveland State University.

Keith A. Smith

Keith A. Smith, JD

Executive Vice President and General Counsel

Keith Smith oversees the System’s legal affairs, as well as corporate compliance, privacy and risk management programs. Mr. Smith also provides guidance in the areas of corporate governance, corporate law and healthcare regulatory issues.

Smith has been an attorney with Carolinas HealthCare System’s Office of General Counsel since 1997. Prior to joining the System, he worked in private practice with the law firm Robinson, Bradshaw & Hinson, P.A. in Charlotte. Mr. Smith holds a bachelor’s degree from Duke University and a juris doctor degree from Duke University School of Law. He currently serves on the Boys & Girls Clubs of Greater Charlotte Advisory Council and Executive Committee, and chairs its Strategic Planning Committee. He is also a member of the Dowd YMCA Advisory Board and the Carolina Thread Trail Governing Board.

Connie C. Bonebrake

Connie C. Bonebrake, MSW, LHNA

Senior Vice President and Chief Patient Experience Officer

As Senior Vice President and Chief Patient Experience Officer, Ms. Bonebrake is responsible for the strategic deployment of differentiable customer service in support of an enduring relationship with patients across the continuum of care. Prior to being appointed as Chief Patient Experience Officer, Ms. Bonebrake served as Senior Vice President of Post-Acute Care Services with responsibility for Home Health, Palliative Care, Hospice and Skilled Facility Operations. Ms. Bonebrake has been in healthcare management for over 25 years. As a licensed nursing home administrator, she joined Carolinas HealthCare System as the Executive Director of Sardis Oaks in November 1998. She has an undergraduate degree from East Carolina University and a Master’s degree in Social Work, with a concentration in aging, from the University of North Carolina at Chapel Hill.

Mary N. Hall, MD, FAAFP

Mary N. Hall, MD, FAAFP

Chief Academic Officer

As Chief Academic Officer for Carolinas HealthCare System, Dr. Hall is responsible for the organization’s academic programs, including undergraduate and graduate medical education, nursing and allied health programs, continuing medical education and advanced clinical practitioner fellowships. She oversees the Center for Advanced Practice, Carolinas College of Health Sciences, Cabarrus College of Health Sciences, a facility of Carolinas HealthCare System NorthEast, Mercy School of Nursing and the Charlotte Campus of the UNC School of Medicine. Dr. Hall joined Carolinas HealthCare System in 1987 as the Director of Medical Student programs in the Department of Family Medicine. She was Chair of Family Medicine for eight years and held a number of other positions, including director of medical student education, medical director of the Family Medicine Center and program director of the Family Medicine residency program. Dr. Hall is associate dean of the UNC School of Medicine Charlotte Campus, the Accreditation Council for Graduate Medical Education’s designated institutional official, the director of Charlotte Area Health Education Center and a professor of Family Medicine at the University of North Carolina (UNC) at Chapel Hill. She also is past president of the American Balint Society and current chair of the national Academic Family Medicine Advocacy Council. She sits on the Board of the Society of Teachers of Family Medicine, a group for which she recently was nominated to serve as president elect. Dr. Hall received her undergraduate degree from the State University of New York in Binghamton and her Medical degree from Cornell University Medical College. She completed her residency in family medicine at the Medical University of South Carolina (MUSC) in Charleston, SC and fellowships in faculty development at MUSC and at UNC-Chapel Hill.

Sara H. Mikus, RN, MPH, CHC

Sara J. Mikus, RN, BSN, MPH, CHC

Senior Vice President and Chief Compliance Officer

Ms. Mikus is the Senior Vice President and Chief Compliance Officer for Carolinas HealthCare System with primary responsibility for the System's corporate compliance programs. She also provides guidance and interpretation for governmental regulations including Centers for Medicare & Medicaid Services coding and billing rules.

Prior to joining Carolinas HealthCare System in 2003, Ms. Mikus held management positions in hospital operations at Catawba Valley Medical Center for over 17 years which included responsibility for clinical case management, care pathway development, medical record coding, quality monitoring/reporting and related information systems programs. She is a registered nurse with a bachelor's degree in nursing from Lenoir-Rhyne University and holds a master's degree in health policy and administration from the University of North Carolina at Chapel Hill. She holds a national certification in Healthcare Compliance, sits on the American Hospital Association Chief Compliance Officer forum and has served on regional and national Medicare advisory workgroups.

Craig D. Richardville

Craig D. Richardville, MBA, FACHE, FHIMSS

Senior Vice President and Chief Information & Analytics Officer

As senior vice president and chief information and analytics officer, Craig Richardville has overall System responsibility for information services, data analytics and strategy. Mr. Richardville was awarded the 2015 John E. Gall, Jr. CIO of the Year by the College of Healthcare Information Management Executives and HIMSS. Under his leadership, the teams have been recognized for 13 consecutive years with the Most Wired designation and is the only health system in North and South Carolina to achieve HIMSS Stage 7 designation for both inpatient and outpatient care. Prior to joining Carolinas HealthCare System in 1997, Mr. Richardville held a variety of administrative positions with ProMedica Health System for 12 years. Mr. Richardville is a fellow with the Healthcare Information Management Systems Society; board chair for the University of North Carolina at Charlotte College of Computing and Informatics; board member of Healthy@Home, CareConnect Carolinas, and Carolinas Shared Services; and member of College of Healthcare Information Management Executives, American College of Healthcare Executives and Health Management Academy. He holds a Master of Business Administration degree and a Bachelor’s degree in System Analysis.

Robert H. Wiffings, CPA

Robert H. Wiggins

Senior Vice President – Finance

Mr. Wiggins has primary responsibility for all financial accounting and reporting for Carolinas HealthCare System. In addition, he oversees governmental payer matters and Carolinas HealthCare System’s Treasury function, including financing transactions, investments, and investor relations. Mr. Wiggins came to Carolinas HealthCare System in 1987 and has over 26 years of experience in the healthcare industry. Prior to 1987, Mr. Wiggins spent six years in public accounting and served primarily healthcare clients. He received a Bachelor of Science degree in business, with a concentration in accounting, from the University of North Carolina at Chapel Hill.

Mary Ann Wilcox, MS, RNC, NEA-BC

Mary Ann Wilcox, MS, RNC, NEA-BC

Senior Vice President and System Nurse Executive

Mary Ann Wilcox joined Carolinas HealthCare System in March 2011 as Senior Vice President, System Nurse Executive. Bringing over 30 years of nursing experience to her role, Ms. Wilcox represents over 14,000 nurses throughout our System to ensure consistency in nursing policy, strategy, practice and quality. Prior to joining Carolinas HealthCare System, Ms. Wilcox held the position of Senior Vice President and System Chief Nursing Officer at WakeMed Health and Hospitals in Raleigh, North Carolina. She spent 18 years at OhioHealth in Columbus, Ohio. As the Chief Nursing Officer at Riverside Methodist Hospital, the flagship of the OhioHealth System, she led the organization to achieve Magnet recognition. Ms. Wilcox serves as a local, regional, and national representative for Carolinas HealthCare System through participation in key nursing quality and professional groups. She is an active member of the American Organization of Nurse Executives, the North Carolinas Organization of Nurse Leaders and the North Carolina Nurses Association. She has been recognized as a "Great 100 Nurse" of North Carolina and is the recipient of the 2010 Ohio State University College of Nursing Distinguished Alumni Award. Ms. Wilcox holds a baccalaureate in Nursing from St. Xavier University in Chicago and a Master's degree in Nursing from The Ohio State University in Columbus, Ohio.

Phyllis Wingate

Phyllis Wingate

Division President – Northern Group

As Division President of the Northern Group and President of Carolinas HealthCare System NorthEast, Ms. Wingate oversees a 457-inpatient-bed, Level III Trauma Center. She is also responsible for Carolinas HealthCare System University, a 130-bed, full-service community acute care hospital. Prior to joining Carolinas HealthCare System NorthEast, Ms. Wingate served as President of Carolinas Medical Center-Mercy for three years. She was responsible for the 196-bed facility as well as Carolinas HealthCare System Behavioral Health - Charlotte. She established the first intensivist program at Carolinas Medical Center-Mercy and achieved a number of operational improvements, including top quartile physician and employee satisfaction. Ms. Wingate is a graduate of the University of North Carolina at Chapel Hill, where she received a Bachelor of Arts in physical therapy She also received a Master’s degree in Health Administration from Virginia Commonwealth University. A fellow in the American College of Healthcare Executives, she is active in the American Hospital Association, the North Carolina Hospital Association, University of North Carolina at Chapel Hill Physical Therapy Advisory Board, Cabarrus Economic Development Corporation, Cabarrus Health Alliance, Cabarrus Arts Council, and numerous other civic and professional organizations.

Zachary Zapack

Zachary J. Zapack, M Arch

Senior Vice President – Facilities Management Group

Mr. Zapack is responsible for the Facilities Management Group of Carolinas HealthCare System. The Facilities Management Group includes real estate services, project and construction management, plant operations and maintenance, environmental services, security, parking, food and nutrition services and corporate safety. Prior to joining Carolinas HealthCare System in 1982 as the Chief Hospital Architect, Mr. Zapack was employed as a Healthcare Project Manager for five years. He holds a Bachelor of Arts degree in pre-architecture and a Master of Architecture degree from Clemson University. Mr. Zapack is currently an architect in North Carolina. He has been licensed as a general contractor and a real estate broker in North Carolina.

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