When your provider isn’t available, you can still get relief. Whether you want to visit a medical professional in person, talk to one online, or video chat from home, it’s easy to get quick help for any number of conditions.

eVisit

At only $35 a visit, this fast, easy online care option connects you with a medical professional anytime you need care. Exclusively for Carolinas HealthCare System patients ages 18+*, eVisit can help with a variety of common conditions when you can wait a few hours for a diagnosis. All you need is an internet connection and a MyCarolinas account to go online and answer a few questions about your symptoms. In just two hours, you’ll receive a secure message with a diagnosis, recommended treatment plan and a prescription, if needed.

Note: If an eVisit can’t provide you care, you won’t be charged and you’ll receive instructions for follow up.

Login to MyCarolinas to start an eVisit.

Virtual Visit

This 24/7 online care option allows you to video chat with a medical professional – from home or on the go** – using a smartphone, tablet or computer with an internet connection. The average Virtual Visit lasts about 10 minutes and costs $49. So, you and your family members ages 3 and up can get a diagnosis or a prescription quickly.

Note: If a Virtual Visit can’t provide you care, you won’t be charged and you’ll receive instructions for follow up.

Urgent Care

Carolinas HealthCare System’s Urgent Care locations are staffed by board-certified providers in order to treat minor illnesses and injuries that can’t wait. You can visit one of our 28 locations to receive same-day, in-person care, or reserve your spot online at a time that works for you.

Looking for child-friendly urgent care? In addition to our regular locations, we have three, dedicated pediatric locations staffed by trained pediatric providers to help your child through any minor health scare.

Emergency Care

For serious medical emergencies, our emergency rooms are open 24/7 and staffed by providers board-certified in emergency medicine. If you are experiencing a life-threatening condition, call 911 right away.

Additionally, we have an emergency department dedicated to children, providing access to specialized pediatric care in a family-friendly environment. If you need to reach the Children’s Emergency Department directly, call 704-446-KIDS (5437). If your child has come into contact with or swallowed a poisonous substance, call the Poison Center at 800-222-1222.

*You must be located in North Carolina at the time of the eVisit and have visited a Carolinas HealthCare System primary care provider, urgent care or emergency department within the last 18 months to use eVisit. eVisit requests submitted after 10 p.m. will receive a diagnosis by 9 a.m. the following day.

** Patients must be in North Carolina at the time of virtual video visit.
Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.

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