Carolinas HealthCare System

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Put sickness behind you faster with eVisit.

Already a MyCarolinas member? Log in to start an eVisit.

The Benefits of eVisit

Available anytime, day or night

Available anytime, day or night

No appointment needed

No appointment needed

Prescription if recommended

Prescription if recommended

$35 per visit

$35 per visit

See How It Works

Commonly Treated Conditions

Colds, coughs, sore throats

Colds, coughs,
sore throats

Seasonal allergies

Seasonal allergies

Sinus and upper respiratory issues

Sinus and upper respiratory issues

Flu-like symptoms

Flu-like symptoms

Urinary tract infections

Urinary tract infections

It's Easy

1. Sign up as a MyCarolinas member*

Log In

2. Log in to your MyCarolinas
account and
start an eVisit

Complete a questionnaire

3. Complete a questionnaire
about your
symptoms

Receive treatment plan

4. We'll send a treatment plan
in about two
hours **

Frequently Asked Questions

What is eVisit?

eVisit is an easy and affordable way to connect with a healthcare provider online, anytime you need care. A treatment option offered exclusively to Carolinas HealthCare System patients, eVisit is ideal for the treatment of relatively minor conditions that still need medical attention.

How does eVisit work?

It’s easy! All you need is an internet connection and a MyCarolinas account. Once logged into MyCarolinas, you can choose eVisit as a care option. After answering a series of questions about your medical history and current symptoms, a provider will review the symptoms and will respond within two hours**. A diagnosis and recommended treatment plan will be sent through a secure health message to your MyCarolinas account.

In some cases a provider may not be able to provide a diagnosis through eVisit. In that case, a secure message with a recommendation for next steps will be sent to you.

What technology is required for Carolinas HealthCare System eVisit?

As long as the device has internet access and you have a MyCarolinas account, you may use a computer, tablet or smart phone. You may access MyCarolinas on your mobile phone via the Carolinas mobile app, which is available for use on the iOS (iPhone, iPad or iPod Touch) or Android mobile platform. Back to top.

Who can use eVisit?

Anyone in North Carolina who is 18 or older, enrolled in MyCarolinas and has visited a Carolinas HealthCare System primary care provider, urgent care or emergency department within the last 18 months can use eVisit. eVisit is not available to patients under the age of 18. You must be located in North Carolina at the time of the eVisit. Back to top.

How do I start an eVisit?

  1. Once you log into MyCarolinas, select “Start an eVisit” on the home page
  2. Choose your symptom from the list and answer a few questions about your symptoms and medical history
  3. Submit your payment method
  4. A provider will send you a secure message through MyCarolinas within two hours** of receiving your eVisit questionnaire
  5. If the provider recommends a prescription, it will be sent to your pharmacy. Back to top.

Can I use eVisit for emergency care?

No. If you need emergency care, please call 911. Back to top.

What conditions can be treated using eVisit?

You can use eVisit for a wide range of issues, including:

  • Cold, cough, bronchitis and flu
  • Seasonal allergies
  • Sinus issues
  • Urinary tract infections
  • Yeast infections

See a full list of conditions treated when you log in to MyCarolinas. Back to top.

Do I need an appointment to use eVisit?

No. eVisits fit your schedule – you can start an eVisit any time. Back to top.

Can I get a prescription if needed?

Yes. Medications may be prescribed if the provider decides it is appropriate. Certain controlled medications may not be prescribed through eVisit. Back to top.

Is my eVisit private and secure?

Yes. eVisit takes place in the MyCarolinas portal. MyCarolinas complies with HIPAA regulations and uses the latest encryption technology to ensure your health information is kept private and secure. Back to top.

Is eVisit safe?

Yes. Safety and quality care are extremely important to Carolinas HealthCare System. We have thoroughly researched and tested eVisit to ensure it meets our high standards of evidence-based care. Back to top.

eVisits are reviewed and diagnosed by a pool of Carolinas HealthCare System licensed physician assistants and nursed practitioners trained in virtual care. The questions you will be asked during your eVisit are structured to ensure the appropriate diagnosis and treatment plan are delivered. If the provider believes the symptoms are too complex or require an in-person visit, they will follow-up with options for care. Back to top.

Who provides care through an eVisit?

A Carolinas HealthCare System licensed physician assistant or nursed practitioner trained to diagnose and treat illnesses through virtual care will handle your visit. Back to top.

What does eVisit cost?

eVisit costs $35 per visit. Back to top.

Will my insurance cover eVisit?

Some BlueCross BlueShield of North Carolina health insurance plans cover the total cost of an eVisit.

Other insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top.

When do I pay for my eVisit?

You will be able to pay for your eVisit with a debit or credit card. You will be asked to enter your credit card information at the end of your eVisit request. Back to top.

Will I be charged if my condition cannot be diagnosed and treated with eVisit?

No. If the provider cannot provide a diagnosis and treatment plan based on your eVisit submission, your credit card will not be charged. Back to top.

Can I use an eVisit to get treatment for an ongoing issue like hypertension, diabetes or depression?

At this time, you must be a patient of a participating provider and have a recommendation from you provider to use our follow-up visit program for ongoing conditions like hypertension, diabetes and depression. Speak to your provider about participating in this program for follow-up care.

Who do I contact for support during my eVisit?

For help with an eVisit, call the Support Team at 844-556-6736 or email TeleHealtheVisitSupport@CarolinasHealthCare.org. Back to top.

** For eVisits submitted between 7 a.m. and 10 p.m., a diagnosis and treatment plan will be sent within 2 hours. For eVisits submitted between 10 p.m. and 7 a.m., a diagnosis and treatment plan will be sent by 9 a.m. the next day.

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