Patient & Visitor Alert: Because flu cases are on the rise, starting February 24, children 12 and younger
will be restricted from visiting hospitals and certain inpatient facilities throughout Carolinas HealthCare System. Learn more.

Carolinas HealthCare System
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Family Member Frequently Asked Questions

Why may I not find my loved one by name at the Emergency Department?
When a trauma patient arrives in the Emergency Department, their personal information is often unavailable so he or she may be temporarily named under a “trauma alias.” The alias also serves as protection of the patient’s identity. Please ask the patient registration representative to assist you with locating your loved one.