Now offering: Pediatric Urgent Care video visits, with Levine Children’s providers.
Available for all ages
Offered 24/7
No appointment required
Prescription if recommended
For tech support, call #dynamicphone. Then press 1 when prompted.
*Many health insurance plans are temporarily covering some or all of the cost of video visits.
Atrium Health will bill your insurance. If you have specific coverage questions,
please call your insurance plan or contact your employer.
Cold or flu* symptoms
Seasonal allergies
Pink eye
Minor skin issues, including lice
Adult female urinary tract infections (UTI)
Upset stomach
Newborn worries
1. Go to MyAtriumHealth or download the app.
2. Log in or sign up for a MyAtriumHealth account.
3. Follow the steps to select your visit type, eCheck-In and start your visit.
Need help? Call 855-799-0044.
Urgent Care video visits from Atrium Health let you have a live video chat with a qualified healthcare provider, 24 hours a day, 7 days a week. All you need is a camera-enabled tablet, smart phone or computer with internet connection.
To start a visit, create a MyAtriumHealth account or sign in to an existing one.
Video visits are available to all ages – from newborns to adults. You must be in North Carolina, South Carolina or Georgia* at the time of your visit.
*Video Visits are now being offered in Georgia. These services are available Monday through Friday, 8 a.m. to 5 p.m., excluding holidays.
Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top
Urgent Care video visits can be used to treat a wide range of minor conditions, including:
Children with the following conditions will require an in-office visit:
If you need emergency medical care, please call 911 right away. Back to top
No appointment is needed.
If you have proxy access to your child or dependents in your MyAtriumHealth account:
If you do not have proxy access for your child or dependent in your MyAtriumHealth account:
If you or your dependent does not have a MyAtriumHealth account:
Most visits last about 15 minutes:
After your visit, the details will be added to your electronic medical record, so your primary care doctor can connect with you seamlessly if you need follow-up care. Back to top
Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. They’ll be sent to the pharmacy of your choice. Certain controlled medications may not be prescribed through Atrium Health video visits. Back to top
Yes. The Atrium Health video visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top
For answers to any other questions or help enrolling, call our video visit support team at 855-799-0044, then press 1 when prompted.
Patients must be in North Carolina, South Carolina or Georgia at the time of visit.
† Insurance coverage varies, and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.