Logo

Virtual Visit

Need help? Call 855-438-0010.

Have a video visit in minutes by phone, tablet or computer.

Already have an account? Log in.

The Benefits of Video Visits

Clock icon

Open 24 hours a day, 7 days a week

Clock no calandar

No appointment required

Clock bottle

Prescription if needed

Clock icon

$49 per visit

See How It Works

Commonly Treated Conditions

cold or flue symptoms

Cold or flu-like symptoms

allergies

Seasonal allergies

eye

Pink eye

skin

Minor skin issues

urinary

Urinary tract infections

spine

Lower back pain

It's Easy

sign up

1. Sign up as a Virtual Visit member

log in

2. Log in to our site and choose a provider

icon

3. Tell us the reason for your visit

provider

4. Visit with one of our providers

Need help? Call 855-438-0010.

Get The Free Virtual Visit App

Apple Appstore
Apple Appstore

Frequently Asked Questions

What is Carolinas HealthCare System Virtual Visit?

Carolinas HealthCare System Virtual Visit provides live access to a Carolinas HealthCare System medical professional via a camera-enabled tablet, smart phone or computer 24 hours a day, seven days a week. Back to top.

Who is eligible to use Virtual Visit?

Most anyone is eligible to use Virtual Visit. You must be located in North Carolina at the time of visit. Dependents under the age of 3 are not eligible to participate. For questions about Virtual Visit or to schedule an appointment with a Carolinas HealthCare System provider, call Virtual Visit support at 855-438-0010. Back to top.

What will Carolinas HealthCare System Virtual Visit cost?

Becoming a member of Virtual Visit is free. Real-time access to a medical professional through Virtual Visit is $49 per visit. If the Virtual Visit is sponsored by your employer, your price may differ from the standard $49. Back to top.

How can I pay for my visit?

Be prepared to pay for your Virtual Visit with a credit card at the time of the visit. You will be asked to enter your credit card information when you initiate the visit. Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top.

How do I access care for my dependents?

You will need to enroll and use your own account to enroll dependents who are 17 years of age and younger. Dependents who are 18 years of age and over should create their own accounts.

Once eligible dependents have been enrolled, they are ready for a visit. You may initiate a visit for dependents by logging into your account or the mobile app. After logging in, there is a drop-down list to select the proper account. Select which dependent the visit is for, and click continue.

Dependents under the age of 3 are not eligible to participate. Back to top.

Can I use Carolinas HealthCare System Virtual Visit for emergency care?

No. If you need emergency care, please call 911. Back to top.

Do I need to enroll to use this service?

Yes, enrollment is required before using the service, and it's free. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed. For questions during the enrollment process, simply call 855-438-0010. Back to top.

Can I get a prescription if needed?

Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. Certain controlled medications may not be prescribed through Carolinas HealthCare System Virtual Visit. Prescriptions will be sent to the pharmacy of your choice. Back to top.

How is Carolinas HealthCare System Virtual Visit different from other virtual services?

Many other virtual services require you to schedule an appointment to access virtual care with a provider. With Carolinas HealthCare System Virtual Visit, no appointment is necessary. You just need an internet connection to speak in real-time with a Carolinas HealthCare System provider. Your Virtual Visit will also be added to your electronic medical record, so your primary care doctor may connect with you seamlessly if follow-up care is necessary. Back to top.

How do I access care?

Carolinas HealthCare System Virtual Visit can be accessed from CarolinasHealthCare.org/VirtualVisit, or you may download the free mobile app from your device's mobile app store by searching for Carolinas HealthCare Virtual Visit. For questions, call 855-438-0010. Back to top.

Do I need to provide photo identification to use this service?

Yes, you will need a valid form of photo identification to use Carolinas HealthCare System Virtual Visit. Acceptable forms of identification include:

For questions call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

What technology is required for Carolinas HealthCare System Virtual Visit?

As long as the device has internet access, a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for members using the iOS (iPhone, iPad or iPod Touch) or Android mobile platform. Back to top.

What conditions can be treated using Carolinas HealthCare System Virtual Visit?

You can participate in a Virtual Visit for a wide range of issues, including:

Back to top.

What will happen during my visit?

Once you are enrolled, your Carolinas HealthCare System Virtual Visit begins with a few short questions about the reason for your visit and is followed by a brief session with a Virtual Visit representative who will confirm your personal information and your symptoms. You will then be connected to a provider who will evaluate your symptoms and discuss treatment options with you. Your visit with a provider will typically last about 10 minutes. Back to top.

Do I need to schedule an appointment for a Carolinas HealthCare System Virtual Visit?

No. Visits happen in real time, when you need them. Back to top.

Is my visit private and secure?

Yes. The Carolinas HealthCare System Virtual Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top.

Who provides care during a Carolinas HealthCare System Virtual Visit?

Your visit takes place with Carolinas HealthCare System Urgent Care medical professionals. Back to top.

Where can I use Carolinas HealthCare System Virtual Visit?

Carolinas HealthCare System Virtual Visit is currently available to eligible members who are physically located in North Carolina at the time of care. Back to top.

Where can I get more information?

Call 855-438-0010 to speak with our Virtual Visit support team. Back to top.

* Patients must be in North Carolina at the time of visit.

† Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.