Carolinas HealthCare System prefers Microsoft® Internet Explorer 5.0 on a Microsoft® Windows Operating System running an 800 x 600 screen resolution.

Did you receive one of the error messages below?

1. "Document contains no data"
2. "Cannot retrieve document"
3. "User authorization failed"
4. You see old news instead of today's stories
5. Search pulls zero stories

How do I clear the cache?
Select the browser you use: Netscape Navigator or Microsoft Internet Explorer. Follow the instructions below:

Netscape Navigator 4.0 (browser screen)

1. Go to "Edit" menu at the top of the browser screen
   
2. Click on "Preferences"
   
3. Click on the plus-sign in front of Advanced
   
4. Click on Cache
   
5. Click both "Clear Disk Cache" and "Clear Memory Cache"
   
6. message will pop up telling you that this action will remove all files from your disk/memory cache - click "OK"
   
7. Click on final "OK" in bottom left corner
   
8. Exit/Close Netscape
   
9. Reopen Netscape Navigator and try again

Microsoft Internet Explorer (browser screen)

1. Click "Tools" from the menu at the top of the screen
   
2. Click on "Internet Options"
   
3. Click on "General"
   
4. Click on "Clear History" and the "Delete Files" - click "OK" for each prompt.
   
5. Exit/ Close your browser (Microsoft Internet Explorer)
   
6. Reopen Microsoft Internet Explorer and try again

Customizing the Appearance of the Web site (Internet Explorer)

1. Open Internet Explorer.
   
2. Click on the "Help" menu located on the toolbar.
   
3. Select "Contents and Index."

• Customizing how Web pages are displayed
  
• Controlling how fonts and background colors are displayed
  
• Display text larger or smaller
  
• Display text in a different font