Carolinas HealthCare System

Contact Information

For more information about surgical services, contact us at:


Surgical Services is located on the 5th floor of Levine Children's Hospital in Charlotte, NC. This includes the operating rooms, as well as pre-operative services and post-operative care.

Throughout your stay, you will be meeting the following people:

  • Pre-op and post-anesthesia care unit (PACU) nurses
  • Nursing assistants
  • Child life specialists
  • Nurse anesthetist
  • Anesthesiologist
  • Surgeon and surgical team
  • Residents
  • Operating room (OR) staff
  • Respiratory therapist
  • Receptionist
  • Volunteers

Our surgical floor waiting room has a receptionist available to answer questions. There is also an update and tracking system in place to make sure you have the most current information about what is going on in the operating room.

What Happens Next?

1. The Pre-Op Clinic

Our clinic provides streamlined pre-surgical care for children and families. This clinic is an excellent opportunity to have questions answered by the anesthesiologist.

The nursing staff collects pre-screening admission history data needed for the day of surgery. You receive specific instructions to follow for the day of surgery and the child life specialist meets with you and your child.

2. On the Day of the Surgery

Pre-Operative Area

This area is where staff prepares your child for surgery, which includes taking the heart rate, temperature, height and weight measurements and changing into a hospital gown. You will also provide medical history and meet the surgical care team.

We understand this can be a stressful time for you and your child. The anesthesia team will explore options to help ease anxieties. A plan of care for your child during the procedure will also be discussed at this time.

Typically, two parents or guardians are allowed with the patient while medical forms and logistics are being completed. If time allows, the nurse contacts the receptionist in the family waiting room and other family members are escorted to the patient room. The length of the visitation and number of other visitors depends on patient needs and the status of the unit.

The Operating Room

This is the room where your child will go to sleep and have the surgery. An OR nurse will call the waiting room to give you updates while you wait. When the surgery is over, the surgeon will speak with you in the waiting room or private consultation room.

Remember to Bring

  • An extra change of clothing for your child
  • A complete medication list with dosages
  • A favorite toy or blanket for the visit

3. What happens after surgery?

Post-Anesthesia Care Unit (PACU)

This is where your child will wake up and recover after the procedure or surgery. After surgery, the PACU nurse gets a report from the anesthesia team and connects the monitors that measure heart rate, blood pressure and oxygen levels. The nurse also settles your child to ensure their comfort.

As soon as your child is settled, the nurse will call you to come join him/her. Two family members are allowed in the PACU. When you arrive in PACU, your child may still be sleeping. If so, it is best to allow him or her to wake up on his or her own. This allows the anesthesia to wear off naturally and the child wakes up when ready. The time a child spends in recovery depends on his or her needs. A general time reference is about 30 minutes to two hours.

During the stay in the recovery room, your child may be ready to begin drinking and possibly eating again. It depends on the surgery itself and the doctor's orders. Due to the effects of anesthesia, it is best to begin with light fluids or a popsicle and hold off on the heavier foods until later, to help prevent nausea and vomiting.

When your child is ready to leave the recovery room, a nursing assistant and/or nurse will escort you to your car or your room, depending on the necessary post-operative care.

Resources and Services

Fifth Floor Surgical Waiting Room

  • Receptionist
  • Coffee
  • Wireless Internet
  • Play area
  • Consultation rooms
  • Updates and tracking system
  • Computers
  • Cell phone reception
  • Private waiting areas

Around Levine Children's Hospital

  • Pastoral Care and a chapel available on the second floor
  • Family Resource Center on the second floor staffed by a medical librarian with hundreds of books for people of all ages
  • Gift shop on the first floor
  • Outdoor Garden on twelfth floor

Food and Snacks

  • The X-ray Café is on the first floor of Levine Children's Hospital.
  • Organic Café is on the first floor of Carolinas Medical Center.
  • Main Dining Room on the third floor of Carolinas Medical Center.
  • Chick-fil-A is in the Medical Center Plaza on the mezzanine floor.
  • Starbucks is located in the Morehead Medical Plaza on the third floor.
  • More information about dining options