Carolinas HealthCare System

Patient Satisfaction

Hospital Compare National *HCAHPS Survey Data
Includes Discharges from July 2011 through March 2012
HCAHPS Dimension Carolinas
Medical Center
CMC-Mercy /
CMC-Pineville
CMC-
University
CMC-
NorthEast
CMC-
Lincoln
CMC-
Union
National
Average
Top 5%
in US
Communication with Nurses 80.59% 79.24% 83.35% 83.42% 81.80% 80.88% 75.18% 84.70%
Communication with Doctors 80.43% 83.89% 84.61% 88.65% 82.88% 79.46% 79.42% 88.95%
Responsiveness of Staff 60.64% 65.65% 67.88% 72.57% 69.56% 68.86% 61.82% 77.69%
Pain Management 73.24% 71.23% 75.76% 77.11% 73.05% 73.66% 68.75% 77.90%
Communication about Medications  62.91% 64.76% 71.55% 62.43% 66.37% 66.66% 59.28% 70.42%
Hospital Environment 61.24% 65.20% 71.40% 70.43% 76.21% 72.07% 62.80% 77.64%
Discharge Information 88.17% 88.75% 87.76% 90.93% 88.27% 87.36% 81.93% 89.09%
Overall Rating 76.76% 71.80% 80.24% 81.08% 76.36% 72.72% 66.02% 82.52%

 

Unofficial *HCAHPS Survey Results,
Includes Discharges from April 2012 through December 2012
HCAHPS Dimension Carolinas
Medical Center
CMC-Mercy /
CMC-Pineville
CMC-
University
CMC-
NorthEast
CMC-
Lincoln
CMC-
Union
National
Average
Top 5%
in US
Communication with Nurses 74.47% 80.58% 84.16% 83.26% 82.34% 80.49% 75.79% 84.99%
Communication with Doctors 78.82% 80.48% 84.85% 86.75% 83.18% 80.56% 79.67% 88.45%
Responsiveness of Staff 62.05% 66.36% 71.01% 70.93% 72.06% 70.81% 62.21% 78.08%
Pain Management 69.36% 69.94% 78.71% 74.81% 75.19% 71.40% 68.99% 77.92%
Communication about Medications  59.36% 64.68% 68.55% 70.95% 68.87% 65.55% 59.85% 71.54%
Hospital Environment 62.50% 66.71% 63.65% 66.72% 78.30% 66.24% 63.54% 78.10%
Discharge Information 86.78% 87.49% 88.11% 89.15% 88.36% 88.15% 82.72% 89.24%
Overall Rating 74.65% 75.53% 75.75% 79.60% 84.86% 70.89% 67.33% 82.55%

 

Unofficial *HCAHPS Survey Results,
Includes Discharges from January 2013 through December 2013-to-Date
HCAHPS Dimension Carolinas
Medical Center
CMC-Mercy /
CMC-Pineville
CMC-
University
CMC-
NorthEast
CMC-
Lincoln
CMC-
Union
National
Average
Top 5%
in US
Communication with Nurses 80.42% 82.02% 86.18% 81.32% 85.75% 84.15% 76.56% 85.70%
Communication with Doctors 82.21% 85.07% 88.35% 85.21% 84.90% 81.66% 79.88% 88.79%
Responsiveness of Staff 63.33% 63.83% 70.75% 65.69% 74.70% 62.76% 63.17% 79.06%
Pain Management 74.94% 69.93% 77.33% 73.51% 76.55% 71.10% 69.46% 78.17%
Communication about Medications  65.33% 67.82% 72.22% 69.97% 75.45% 67.24% 60.89% 71.85%
Hospital Environment 63.83% 71.40% 66.95% 70.24% 74.16% 69.82% 64.07% 78.90%
Discharge Information 89.77% 90.61% 89.26% 90.02% 91.72% 92.11% 83.54% 89.72%
Overall Rating 75.04% 76.99% 81.68% 77.55% 79.83% 76.51% 67.96% 83.44%

 

In the Top 5% Nationally
At or above National Average
Below National Average


* HCAHPS Survey is administered to a random sample of 300 patients per year per hospital, using a four point scale from "Always" to "Never".  Scores represent the percentage of "Always" responses.

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