Carolinas HealthCare System

Patient Satisfaction

2014 Official HCAHPS* Survey Results

January 2014 - December 2014
HCAHPS Dimension Carolinas
Medical
Center
CHS
Lincoln
CMC-
Mercy
CMC-
NorthEast
CMC-
Pineville
CMC-
Union
CMC-
University
CHS
Cleveland
CHS
Kings
Mountain
Stanly
Regional
Medical
Center
National
Avg
Top 5%
in US
Overall Rating 73.0% 81.4% 75.7% 76.9% 79.6% 69.6% 75.0% 74.6% 71.5% 65.2% 69.3% 84.0%
Communication with Nurses 81.1% 86.0% 84.3% 81.4% 80.9% 81.7% 82.7% 84.0% 82.6% 79.6% 77.7% 86.1%
Responsiveness of Staff 65.2% 68.6% 72.2% 68.0% 66.8% 71.9% 66.0% 74.4% 72.4% 65.7% 64.7% 79.8%
Communication with Doctors 83.9% 83.7% 85.5% 84.2% 81.6% 82.3% 84.7% 84.0% 80.0% 80.4% 80.4% 88.6%
Hospital Environment 59.8% 73.3% 63.6% 65.6% 69.2% 66.5% 68.6% 70.1% 67.3% 65.6% 65.0% 79.1%
Pain Management 73.9% 75.5% 73.6% 72.0% 74.4% 74.3% 74.2% 74.8% 67.8% 69.4% 70.2% 78.2%
Communication about Meds  66.7% 70.5% 66.1% 64.8% 63.5% 69.0% 68.7% 72.5% 70.0% 61.1% 62.3% 72.8%
Discharge Information 89.0% 87.3% 91.4% 87.8% 87.1% 84.2% 86.1% 86.8% 83.0% 81.7% 84.7% 90.4%
* HCAHPS Survey is administered to a random sample of patients using a four point scale from "Always" to "Never". Scores represent the percentage of "Always" responses.

 

In the Top 5% Nationally
At or above National Average
Below National Average
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