Carolinas HealthCare System

Patient Satisfaction

Hospital Compare National *HCAHPS Survey Data
2014 Current Official HCAHPS* Survey Results
HCAHPS Dimension Carolinas
Medical
Center
Carolinas
HealthCare
System
Lincoln
CMC-Mercy CMC-NorthEast CMC-Pineville CMC-Union CMC-
University
Cleveland
Regional
Medical
Center
Kings
Mountain
Hospital
Stanly
Regional
Medical
Center
National
Average
Top 5%
in US
Communication with Nurses 83.6% 85.2% 84.1% 83.6% 81.4% 83.2% 82.6% 83.5% 81.2% 78.6% 77.7% 86.1%
Communication with Doctors 66.4% 69.0% 72.0% 69.9% 69.1% 71.2% 64.7% 71.9% 72.9% 63.3% 64.7% 79.8%
Responsiveness of Staff 85.5% 83.9% 88.6% 84.6% 82.2% 81.1% 85.1% 83.0% 79.8% 80.9% 80.4% 88.6%
Pain Management 60.1% 71.7% 63.8% 65.7% 69.1% 68.0% 66.6% 68.0% 66.9% 66.1% 65.0% 79.1%
Communication about Medications  75.4% 75.5% 74.9% 72.9% 74.3% 74.8% 72.9% 72.4% 66.7% 64.5% 70.2% 78.2%
Hospital Environment 68.9% 73.0% 65.2% 66.6% 63.2% 70.9% 64.7% 71.0% 69.6% 61.0% 62.3% 72.8%
Discharge Information 89.4% 88.6% 90.6% 88.2% 87.6% 84.7% 86.6% 85.8% 82.8% 79.7% 84.7% 90.4%
Overall Rating 74.1% 81.2% 74.4% 76.9% 82.3% 72.4% 74.2% 71.3% 70.6% 63.4% 69.3% 84.0%

 

In the Top 5% Nationally
At or above National Average
Below National Average


* HCAHPS Survey is administered to a random sample of patients using a four point scale from "Always" to "Never". Scores represent the percentage of "Always" responses.

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