Get 24/7 access to online urgent care from the comfort of your home* with Virtual Visit.
Connect to a medical professional using your phone, tablet or computer to get a diagnosis and prescription if needed. It's that easy to get the care you demand.
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Carolinas HealthCare System Virtual Visit provides live access to a Carolinas HealthCare System medical provider via a camera-enabled tablet, smart phone or computer 24 hours a day, seven days a week. Back to top
Most anyone is eligible to use Virtual Visit. You must be located in North Carolina at the time of visit. Dependents under the age of 3 are not eligible to participate.
For questions about Virtual Visit or to schedule an appointment with a Carolinas HealthCare System provider, call Virtual Visit support at 855-438-0010. Back to top
Other virtual services require you to schedule an appointment to access virtual care with a provider. With Carolinas HealthCare System Virtual Visit, no appointment is necessary. You just need an internet connection to speak in real-time to a provider within Carolinas HealthCare System. Your virtual visit will also be added to your electronic medical record, so your primary care doctor may connect with you seamlessly if follow-up care is necessary. Back to top
Carolinas HealthCare System Virtual Visit can be accessed from CarolinasHealthCare.org/VirtualVisit, or you may download the free mobile app from your device’s mobile app store by searching for Carolinas HealthCare Virtual Visit. For questions, call 855-438-0010. Back to top
Yes, enrollment is required before using the service. Enrollment takes only a few minutes and it is recommended you enroll before treatment is needed. For questions during the enrollment process, simply call 855-438-0010. Back to top
Yes, you will need a valid form of photo identification to use Carolinas HealthCare System Virtual Visit. Acceptable forms of identification include:
- Driver’s License
- Military Identification
- State Issued Identification Card
For questions call 855-438-0010 to speak with our Virtual Visit support team. Back to top
As long as the device has a web camera and video capability, you may use a computer, tablet or smart phone. A mobile app is available for members using the iOS (iPhone, iPad or iPod Touch) or Android mobile platform. Back to top
No. If you need emergency care, please call 911. Back to top
You can participate in a Virtual Visit for a wide range of issues, including:
Once you are enrolled, your Carolinas HealthCare System Virtual Visit begins with a few short questions about the reason for your visit and is followed by a brief session with a Virtual Visit representative who will confirm your personal information and your symptoms. You will then be connected to a provider who will evaluate your symptoms and discuss treatment options with you. Your appointment with a provider will typically last about 10 minutes. Back to top
No. Visits happen in real time, when you need them. Back to top
Yes. The Carolinas HealthCare System Virtual Visit technology uses a patented system to ensure every visit is HIPAA compliant, secure and confidential. Back to top
Your visit takes place with Carolinas HealthCare System Urgent Care medical professionals. Back to top
Yes, medications may be prescribed if the provider decides this is an appropriate course of treatment. Certain controlled medications may not be prescribed through Carolinas HealthCare System Virtual Visit. Back to top
Carolinas HealthCare System Virtual Visit is currently available to eligible members who are physically located in North Carolina at the time of care. Back to top
You will need to enroll and use your own account to enroll dependents who are 12 years of age and younger. Dependents who are 18 years of age and over should create their own account.
Once eligible dependents have been enrolled, they are ready for a visit. You may initiate a visit for dependents by logging into your account from CarolinasHealthCare.org/VirtualVisit or the mobile app. After logging in, there is a drop-down list to select the proper account. Select which dependent the visit is for, and click continue.
Dependents under the age of 3 are not eligible to participate. Back to top
Becoming a member of Virtual Visit is free. Real-time access to a medical provider through Virtual Visit is $49 per visit. If the Virtual Visit is sponsored by your employer, your price may differ from the standard $49. Back to top
Be prepared to pay for your Virtual Visit with a credit card at the time of the visit. You will be asked to enter your credit card information when you initiate the visit. The process is quick and easy and allows you to speak with a healthcare professional any time, any day of the week. Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage. Back to top
* Patients must be in North Carolina at the time of visit.
† Insurance coverage varies and services may be subject to any applicable copays, coinsurance and deductibles within your health plan. Please call your insurance provider for more information on your specific plan coverage.