Carolinas HealthCare System
Locations and Hours

Patient Information

Appointment Information

To make an appointment at Northeast Psychiatric Services, please call 704-403-1800 during normal office hours. New patients need to have their primary care physician call to schedule their first appointment with the clinic.

First Visit

Each new patient is asked to print and complete the new patient forms.

Please bring your insurance card and any prescription medications you are currently taking. Please arrive 15 minutes before your scheduled appointment to complete registration and other paperwork.

Emergencies

Our physicians are on-call 24 hours a day to offer help to patients in need. If you have an urgent problem, after hours or on a holiday, please call CMC-NorthEast at 704-403-3000.

Billing & Insurance Information

NorthEast Psychiatric Services accepts most major insurance carriers and will assist you in filing claims for health care services. Should you have any questions about any insurance or billing issues, please call our office during normal business hours.

Fees

Co-payments, deductibles and co-insurance amounts are due at the time of service. We accept cash, personal checks, Visa, MasterCard and Discover cards. When your insurance has responded, any remaining amount you owe will be billed to you at your home address. Please remit any payment due within 30 days. If you should need to make special arrangements concerning your bill, please call the office prior to your appointment.

Insurance

Medicare, Medicaid, and most private insurance companies are accepted. Please remember to bring your insurance cards to each visit so we may file your insurance properly. For insurance providers with which we are not contracted, you will be given a copy of services and charges to file with your insurance claim form. However, as always, it is your responsibility to know your terms and coverage for your own insurance contract as providers are too numerous and varied for our staff to know all details of all available plans.

Medicaid

If your health insurance is provided through Medicaid, you will be asked to show your Medicaid Card at each visit. As you're aware, Medicaid eligibility is determined on a monthly basis. In some cases, the situation changes each month so it's important that we have updated and current information for each visit.

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