Carolinas HealthCare System
Locations and Hours

Additional Information

Frequently Asked Questions

Q. What is your fax number?
A. Our fax number is 704-403-2670.

Q. What do I need to bring to my appointment?
A. For new patients, please print and complete the new patient forms from our website. For ALL patient visits, please bring your current insurance or Medicaid cards, plus any prescription medication bottles.

Q. Can I pay my past due balance at my appointment?
A. Yes, we accept cash, personal checks, Visa, MasterCard and Discover cards.

Q. How early should I arrive for my appointment?
A. Please arrive approximately 15 minutes early for your appointment so we may verify and update any changes to your personal or insurance information.

Billing

NorthEast Pediatric Pulmonology accepts most major insurance carriers and will assist you in filing claims for health care services. Should you have any questions about any insurance or billing issues, please call our office during normal business hours, Monday - Thursday, 8 a.m. - 5 p.m., Fridays, 8 a.m. - 4:30 p.m.

Fees

Co-payments, deductibles and co-insurance amounts are due at the time of service. We accept cash, personal checks, Visa, MasterCard and Discover cards. When your insurance has responded, any remaining amount you owe will be billed to you at your home address. Please remit any payment due within 30 days. If you should need to make special arrangements concerning your bill, please call the office prior to your appointment.

Insurance

Medicare, Medicaid, and most private insurance companies are accepted. Please remember to bring your insurance cards to each visit so we may file your insurance properly. For insurance providers with which we are not contracted, you will be given a copy of services and charges to file with your insurance claim form. However, as always, it is your responsibility to know your terms and coverage for your own insurance contract as providers are too numerous and varied for our staff to know all details of all available plans.

Medicaid

Our office accepts Medicaid through Cabarrus, Rowan, Stanly counties. If your health insurance is provided through Medicaid, you will be asked to show your Medicaid Card at each visit. As you're aware, Medicaid eligibility is determined on a monthly basis. In some cases, the situation changes each month so it's important that we have updated and current information for each visit.

Prescriptions

Please bring all prescription medication to each appointment, even if prescribed by another physician. Please make a list of all prescription refills you may need prior to your appointment. If your prescription expires before your next visit, please call the pharmacy that filled the prescription so that they may contact our office for refills. Calls to pharmacies regarding refills are usually returned the same business day. If your request is received after 2 p.m., it will be processed the next business day.

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