Carolinas HealthCare System
Location and Hours

Patient Information

Please review the following section to learn more about:


Appointment Information

To make an appointment, please call 704-403-7770 during normal office hours. We see patients that are 18 years old and older. You may schedule your own appointment unless you need prior authorization from your insurance company. If you need prior authorization, your primary care physician will need to schedule your appointment.

First Visit
Each new patient is asked to print and complete the new patient forms or you can complete them at your first visit.

Please bring your insurance card any prescription medications. Please arrive 15 minutes before your scheduled appointment to complete registration and other paperwork.

What to Expect
The diagnosis of pulmonary diseases is based on your symptoms and your physical examination. We may need to order blood work, X-rays, CT scans or perform more invasive tests such as lung biopsies.

Be prepared to answer these common questions: Do you have shortness of breath, cough, wheezing or chest pain?How long have your symptoms been present? When did your symptoms begin? Have you ever been diagnosed with a lung disease? What medications have you tried and did they help?

If you have an urgent problem after hours or on holidays, please call 704-403-3000 and the operator will page the physician on call.

Cancellation Policy
Please call to cancel any appointments you will be unable to keep at least 24 hours in advance so we may offer these appointments to other patients in need of treatment.

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Billing and Insurance

NorthEast Lung Associates accepts most major insurance carriers and will assist you in filing claims for health care services. Should you have any questions about any insurance or billing issues, please call our office during normal business hours.

Co-payments, deductibles and co-insurance amounts are due at the time of service. We accept cash, personal checks, Visa, MasterCard and Discover cards. When your insurance has responded, any remaining amount you owe will be billed to you at your home address. Please remit any payment due within 30 days.

If you should need to make special arrangements concerning your bill, please call the office prior to your appointment.

Medicare, Medicaid, and most private insurance companies are accepted. Please remember to bring your insurance cards to each visit so we may file your insurance properly. For insurance providers with which we are not contracted, you will be given a copy of services and charges to file with your insurance claim form. However, as always, it is your responsibility to know your terms and coverage for your own insurance contract as providers are too numerous and varied for our staff to know all details of all available plans.

If your health insurance is provided through Medicaid, you will be asked to show your Medicaid Card at each visit. As you're aware, Medicaid eligibility is determined on a monthly basis. In some cases, the situation changes each month so it's important that we have updated and current information for each visit.

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Prescription Refills

Please review your medication supply regularly to ensure you do not run out. We encourage you to obtain refills at the time of your office visit. If you need a refill between visits, please contact your pharmacy. We ask that you bring a list of your medications with you at the time of your visit. 

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