Carolinas HealthCare System

An EAP helps employees address personal issues so they can be more productive. Our work-based program identifies and helps employees overcome those personal setbacks that can affect work performance. When companies utilize an EAP, employers save money – money lost due to absenteeism and presenteesim (employees who are at work but whose personal struggles make it impossible for them to focus fully on work).

When you choose Carolinas HealthCare System’s EAP, you get:

  • Increased workforce productivity: Employers who use an EAP had a 63.1 percent improvement in absenteeism 90 days after starting the program.
  • Highly skilled care: With more than 75 years of combined experience in behavioral health, our full-time counselors are solely dedicated to EAP clients.
  • Hands-on support: Account managers help employees understand service and insurance options.
  • Experience: We provide EAP programs for employers across the country.

EAP Services Available to Employers and Managers

You, as an employer, receive:

  • An account manager specifically assigned to your company
  • Monthly newsletter for managers and supervisors
  • Access to prevention and wellness seminars, such as budgeting and stress management, or dealing with difficult coworkers
  • EAP orientation sessions for all employees
  • Access to monthly educational groups
  • 24-hour access to our clinician-staffed call center
  • Critical incident response assistance
  • Confidential assessments, referrals and short-term counseling, up to six sessions per employee per year, including immediate family
  • Referrals to community resources, such as child/elderly care and credit/legal counseling
  • Monitoring and monthly follow-up for EAP clients with substance abuse issues
  • Quarterly utilization reports
  • Site visits from counselors
  • On-site health fairs
  • On-site critical incident assistance and debriefing

Critical Incident Stress Debriefing

When there is a traumatic event in the workplace, it can be psychologically overwhelming for those present. EAP provides on-site critical incident stress debriefings within 24 to 72 hours after an incident occurs. This provides an opportunity for recognition and normalization of thoughts and feelings with a trained counselor.

Referrals into the EAP

Either the employee or the supervisor may initiate a contact with an EAP counselor. If an employee wishes to make the contact, he or she may do so simply by calling the EAP office and securing an appointment. Find the referral steps here (PDF).

How to Spot a Troubled Employee

When people are troubled or concerned, their behavior usually changes. Work patterns are usually altered and job performance may decline. Occasional incidents of poor job performance do not necessarily mean that there is a serious problem. One way to assess more serious problems is to note how often and how severe the employee’s job impairment becomes.

The sooner a pattern is identified, the more quickly an employee’s well-being and capabilities can be restored. Remember, however, that an employee does not have to display substandard performance before referral to the Employee Assistance Program.

Frequently Asked Questions

Check out our Employee Assistance Program FAQ. (PDF)

Questions about EAP?
Call 704-355-5021,
800-384-1097
Email Us

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