Patient & Visitor Alert: Because flu cases are on the rise, starting February 24, children 12 and younger will be restricted from visiting hospitals and certain inpatient facilities throughout Carolinas HealthCare System. Learn more.
A Unique Partnership on Your Journey to Good Health
A patient-centered medical home. It’s a place where your Carolinas HealthCare System medical team – led by your primary care doctor - works toward one goal: to help you achieve and sustain good health. YOU are key to the success of this unique patient-centered medical home model of care. Our team has a commitment to you, and you have a commitment to you!
In a patient-centered medical home, our team:
Knows you and your health history
Coordinates your care
Educates you on your condition
Empowers you to care for YOU
Your primary care office serves as your medical home and will act as your coach to get healthy, stay healthy and get the care and services right for you.
Your team may include:
Primary care doctor, who leads your care
Specialized doctors, when necessary
Behavioral health resources
The most important team member: YOU
The Patient-Centered Medical Home Commitment
Take the time to learn about you, your family, your health goals and your history
Take care of you during any short-term illness or long-term chronic disease and support your wellness goals
Keep you up to date on all vaccines and preventive screenings
Connect you with other members of your care team and coordinate care with them as your health needs change
Be available to you after typical business hours for urgent needs
Notify you of test results in a timely manner
Communicate clearly with you so you understand your conditions and your options
Listen to your questions and feelings and respond in a timely manner – in a way you understand
Help you make the best decisions for your care
Provide information on classes, support groups and services that help you learn to get and stay healthy.
We trust you to:
Know that you are a full partner with us in your care
Come to each visit with updates on medications, dietary supplements and questions you may have
Let us know when you see other healthcare providers so we can coordinate care
Keep scheduled appointments or call to reschedule or cancel as early as possible
Understand your health condition, ask questions and tell us when you don’t understand
Learn about your conditions and what you can do to stay healthy
Follow the plan we agree is best for your health.
Contact us after hours if your issue cannot wait until the next workday
If possible, contact us before going to the emergency department, so we can be aware and involved
Agree that all healthcare providers on your team will receive all information related to your healthcare