Carolinas HealthCare System

We’ve put together some information we hope will be helpful to visitors.

Important Telephone Numbers

  • Carolinas HealthCare System Pineville: 704-667-1000
  • Chaplain: 704-667-2730
  • Clinical Care Manager: 704-667-1800
  • Customer Care Line: 704-355-8363
  • Gift Shop: 704-667-0435
  • Health Information/ Medical Records: 704-667-7850
  • Patient Accounts/ Financial Counseling: 704-512-7000
  • Security: 704-355-3333
  • Volunteer Services: 704-667-0430

Visitors are an important part of the care of our patients. To allow our patients to rest and be safe, all visitors must follow these guidelines:

  • Please wash your hands before visiting.
  • No more than two visitors at one time.
  • In general care areas, visitors must be at least 12 years old.
  • In the intensive care units, children younger than 16 must be screened by a nurse.
  • Please be quiet. No loud noises.
  • Do not visit if you have a cold, sore throat, pink eye, flu, vomiting, diarrhea, unexplained skin rash, open draining sores or any contagious disease.
  • Look for no visiting and precaution signs before entering the room.
  • If asked, please step out of the room while we care for the patient.
  • If you are visiting a new mom, please be aware that we are promoting a scheduled “nap time” from 2 to 4 p.m. Please try to avoid visiting new moms during these hours.
  • If a family member will be staying with you, please ask your nurse about securing a visitor’s badge. All visitors who stay beyond regular visiting hours must wear a visitor’s badge.
  • Only one family member may stay overnight in the patient’s room. In the ICU waiting rooms, only one visitor may stay. In other waiting rooms, no visitors may stay overnight.

Contact Us

CALL 704-667-1000

In an Emergency

CALL 911

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