Carolinas HealthCare System

Our Approach to Innovation


We employ a human-centered design process to address current challenges and future opportunities, elping to prepare Carolinas HealthCare System for the future. Our methods encompass these core tenants:


Empathy for the end user is the core of design thinking and innovative solution development. We readily seek insight from users and stakeholders, and reveal a deep understanding of people and their latent needs.


Outcomes and interactions become richer when centered on a prototype, which takes an idea from paper to visual reality. Working with low-resolution prototypes allows us to pursue many different ideas without committing to a direction too early in the process.


Testing the prototype reveals early failures. Identifying problems early is often less expensive and provide opportunities for ingenuity or a new direction. Testing helps ensure we achieve the ultimate goal of developing a solution that delights our users.