Patient & Visitor Alert: Because flu cases are on the rise, starting February 24, children 12 and younger
will be restricted from visiting hospitals and certain inpatient facilities throughout Carolinas HealthCare System. Learn more.

Carolinas HealthCare System

Our Approach to Innovation


We employ a human-centered design process to address current challenges and future opportunities, elping to prepare Carolinas HealthCare System for the future. Our methods encompass these core tenants:


Empathy for the end user is the core of design thinking and innovative solution development. We readily seek insight from users and stakeholders, and reveal a deep understanding of people and their latent needs.


Outcomes and interactions become richer when centered on a prototype, which takes an idea from paper to visual reality. Working with low-resolution prototypes allows us to pursue many different ideas without committing to a direction too early in the process.


Testing the prototype reveals early failures. Identifying problems early is often less expensive and provide opportunities for ingenuity or a new direction. Testing helps ensure we achieve the ultimate goal of developing a solution that delights our users.