Carolinas HealthCare System

What is an eVisit?
eVisit is an easy and affordable way to connect with a healthcare provider online, anytime you need care. A treatment option offered exclusively to Carolinas HealthCare System patients, eVisit is ideal for the treatment of relatively minor conditions that still need medical attention.

How does eVisit work?
It’s easy! All you need is an internet connection and a MyCarolinas account. Once logged into MyCarolinas, you can choose eVisit as a care option. After answering a series of questions about your medical history and current symptoms, a provider will review the symptoms and will respond within two hours*. A diagnosis and recommended treatment plan will be sent through a secure message via the MyCarolinas portal.

In some cases a provider may not be able to provide a diagnosis through eVisit. In that case, a secure message with a recommendation for next steps will be sent to you.

Who can use eVisit?
Anyone in North Carolina who is 18 or older, enrolled in MyCarolinas and has visited a Carolinas HealthCare System primary care provider, urgent care or emergency department within the last 18 months. The option of eVisit is unavailable to all pediatric patients under the age of 18. You must be located in North Carolina at the time of the eVisit.

How do I start an eVisit?
1. Once you log into MyCarolinas, select “Start an eVisit” on the home page.
2. Choose your symptom from the list and answer a few questions about your symptom and medical history
3. Submit your payment method
4. A provider will send you a secure message through MyCarolinas within two hours* of receiving your eVisit questionnaire.
5. If you need a prescription, it will be sent to your pharmacy.

Can I use eVisit for emergency care?
No. If you need emergency care, please call 911.

What conditions can be treated using eVisit?
You can use eVisit for a wide range of issues, including:
• Cold, cough, bronchitis and flu
• Seasonal allergies
• Sinus issues
• Urinary Tract Infection
• Yeast Infection
• See a full list when you log in to MyCarolinas
 
Do I need an appointment to use eVisit?
No. eVisits fit your schedule – you can start an eVisit any time.

Can I get a prescription if needed?
Yes. Medications may be prescribed if the provider decides it is appropriate. Certain controlled medications may not be prescribed through eVisit.

Is my eVisit private and secure?
Yes. eVisit takes place in the MyCarolinas portal. MyCarolinas complies with HIPAA regulations and uses the latest encryption technology to ensure your health information is kept private and secure.

Is eVisit safe?
Yes. Safety and quality care are extremely important to Carolinas HealthCare System. We have thoroughly researched and tested eVisit to ensure it meets our high standards of evidence-based care.

eVisits are reviewed and diagnosed by a pool of Carolinas HealthCare System board-certified physician assistants and licensed nurse practitioners trained in virtual care. The questions that you will be asked during your eVisit are structured to ensure the appropriate diagnosis and treatment plan are delivered. If the provider believes that the symptoms are too complex or require an in-person visit, they will follow-up with options for care. 

Who provides care through an eVisit?
A Carolinas HealthCare System board-certified physician assistant or licensed nurse practitioner who has been trained to diagnose and treat illnesses through virtual care will handle your visit.

What does eVisit cost?
eVisit costs just $35 per visit.

Will my insurance cover eVisit?
Some BlueCross BlueShield of North Carolina health insurance plans cover the total cost of an eVisit.

When do I pay for my eVisit?
You will be able to pay for your eVisit with a debit or credit card. You will be asked to enter your card information at the end of your eVisit request.

Will I be charged if my condition cannot be diagnosed and treated with eVisit?
No, if the provider cannot provide a diagnosis and treatment plan based on your eVisit submission, your card will not be charged.

Who do I contact for support during my eVisit?
For help with an eVisit, call the Support Team at 844-556-6740.

*For eVisits submitted between 7 a.m. and 10 p.m., a diagnosis and treatment plan will be sent within 2 hours. For eVisits submitted between 10 p.m. and 7 a.m., a diagnosis and treatment plan will be sent by 9 a.m. the next day.

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