Carolinas HealthCare System

Contact Information

To report symptoms or ask Ebola-related questions please call



In the News

Ebola: Prepared and Ready

Charlotte hospital officials say they’re prepared if Ebola strikes (Oct. 1, 2014, Charlotte Observer)

Local docs dispel Ebola myths, talk prevention (Oct. 2, 2014, WCNC)

White House praises health system on addressing Ebola in U.S. (Oct. 3, 2014, WSOC)

Join our Ebola live chat #FactsNotFear (Oct. 16, 2014 WCNC)

On the Lookout for Ebola (Oct. 18, 2014 New York Times)

CMC says it is prepared to meet new Ebola guidelines (Oct. 21, 2014 WCNC)

Carolinas HealthCare System facilities have been planning since this summer for the possibility of Ebola-Viral Hemorrhagic Fever spreading within the United States. We are prepared to provide treatment for a patient with Ebola, while maintaining the safety of other patients, our staff and visitors.

This page explains what Ebola is, how it spreads, what to do if you have concerns, and the steps Carolinas HealthCare System is taking to keep our patients, staff and communities safe.

Signs and Symptoms of Ebola

Symptoms of Ebola include:

  • Fever greater than 100.4°F
  • Severe headache
  • Muscle pain
  • Weakness
  • Diarrhea
  • Vomiting
  • Stomach pain
  • Unexplained bleeding or bruising

These symptoms may appear anywhere from 2 to 21 days after exposure to Ebola, but the average is 8 to 10 days. A person infected with the virus is not contagious until symptoms appear.

Source: Centers for Disease Control and Prevention (CDC)

How Ebola Spreads

Ebola is only spread through direct contact – through broken skin or mucous membranes in the eyes, nose or mouth – with:

  • Blood or body fluids – including urine, saliva, sweat, feces, vomit, breast milk and semen – of a person who is sick with or has died from Ebola 
  • Being stuck with contaminated objects, like needles and syringes
  • Infected mammals, their blood or other bodily fluids

Ebola is not spread through the air or by water, or in general, by food.

Healthcare providers caring for Ebola patients, and family and friends in close contact with Ebola patients, are at the highest risk of getting sick because they may come in contact with infected patients’ blood or body fluids. For this reason, personal protective equipment and proper cleaning procedures are critical.

Learn how to protect yourself from Ebola.

Source: CDC

Key Contacts and Resources

North Carolina residents with specific questions or concerns about Ebola, or those who need to report symptoms, should call the Carolinas Poison Center at 1-844-836-8714.

Please see below for additional resources

How Carolinas HealthCare System is Prepared

Since this summer, many teams across Carolinas HealthCare System have been planning for a potential Ebola patient. In fact, the White House recently praised Carolinas Medical Center for how it handled a patient in July who presented with Ebola-like symptoms, but was later diagnosed with another illness.

Carolinas HealthCare System hospitals and clinics have begun the following preparations:

  • Signs and symptoms of Ebola have been reviewed with care teams
  • We have established a team of infection prevention and emergency response experts
  • Screening protocols are in place for high-risk patients (those who have traveled to Africa within 21 days and show infectious symptoms) to identify and isolate suspected patients quickly
  • Training on proper use and correct disposal of personal protective equipment – like gowns, gloves, foot covers, surgical masks and eye shields – is ongoing with all staff that might come into contact with an infected patient, and we have ample supplies
  • An area within Carolinas Medical Center has been identified for Ebola-infected patients where they can be isolated and treated away from other patients
  • Protocols are in place so all Ebola-related tests and blood work is handled separately from day-to-day testing to protect other patients and lab workers
  • At the request of Governor Pat McCrory, the Carolinas Poison Center, which is administered by Carolinas HealthCare System, has set up a public health helpline for North Carolina residents to report symptoms or ask Ebola-related questions: 1-844-836-8714.