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Frequently Asked Questions

Learn more about Carolinas HealthCare System's Employee Assistance Program by exploring our frequently asked questions below:

What is an Employee Assistance Program (EAP)?

An Employee Assistance Program (EAP) is a free, confidential counseling service offered by your employer that is designed to address significant life problems affecting you and your family.

Why does my employer need an EAP?

An EAP makes good business sense because happy employees mean a more productive and rewarding work environment. Carolinas HealthCare System's EAP offers fast and practical help to resolve personal problems before they interfere with other aspects of your life.

Will my employer know if I use the EAP?

Participation in the EAP is voluntary and confidential, and not shared with your employer unless you choose to inform them. The counselors adhere to strict guidelines regarding disclosure of program participation.

What problems can EAP help with?

Through counseling, educational seminars and referrals, your EAP can help you with problems related to:

  • Stress
  • Parenting
  • Work-related issues
  • Depression and anxiety
  • Family conflict
  • Alcohol and drug use
  • Financial difficulties 
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