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Frequently Asked Questions

Learn more about Carolinas HealthCare System Employee Assistance Program by exploring our frequently asked questions below:

What Is the Employee Assistance Program?

The Employee Assistance Program (EAP) is a free, confidential counseling service offered by your employer that provides professional help to resolve problems affecting you and your family.

Why Does My Employer Need an Employee Assistance Program?

An EAP makes good business sense because happy employees mean a more productive and rewarding work environment. Carolinas HealthCare System EAP helps you get fast, practical help to resolve personal problems before they interfere with other aspects of your life.

Will My Employer Know About my Use of the EAP?

Not unless you decide to tell them your decision to use EAP services is voluntary and completely confidential. The counselors adhere to strict guidelines regarding disclosure of program participation.

What Problems Can EAP Help With?

Through counseling, educational seminars and referrals, your EAP can help you with problems related to:

  • Stress
  • Parenting
  • Work-related issues
  • Depression and anxiety
  • Family conflict
  • Alcohol and drug use
  • Financial difficulties 
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