Providing care that meets the unique needs of Carolinas HealthCare System’s patients and their families is vital to improving the health and wellness of our increasingly diverse patient population in North and South Carolina. For more information, visit Serving Our Patients and About Diversity & Inclusion.

Carolinas HealthCare System recognizes that:

  • A patient is an individual to be cared for, not a medical condition to be treated.
  • Each patient is a unique person, with diverse needs.
  • Patients are partners and have knowledge and expertise that is essential to their care.
  • Patients' family and friends are also partners.
  • Access to understandable health information is essential to empower patients to participate in their care.
  • The opportunity to make decisions is essential to the well-being of patients.
  • Every staff member is a caregiver, whose role is to meet the needs of each patient.

Patient-centered care components:

  • Human interaction
  • Family, friends and social support
  • Information and education
  • Nutritional and nurturing aspects of food
  • Architectural and interior design
  • Arts and entertainment
  • Spirituality
  • Human touch
  • Complementary therapies
  • Healthy communities
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