Carolinas HealthCare System
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Patient Information

Prescription Refills

In order for Concord Internal Medicine to better serve our patients and meet their needs in a timely manner, we request that when you need a refill on your regular medications, you contact your pharmacy and allow them to contact us.

This will decrease any duplication and the turn-around time.  Please remember to allow 72 hours for refills of regular medications. If there is a need for you to have an office visit or labs performed we will contact you from our office.

If you have other medications that are NOT routine or use a mail order pharmacy that you cannot contact yourself, you may contact our office will be happy to answer any questions. Please feel free to contact us at 704-403-1307.

Financial Policy

Payment of copayments, coinsurances and uninsured balances are to be made at time of service, unless our staff has approved arrangements in advance. For your convenience, we do accept cash, checks, MasterCard, Visa and Discover cards. Carolinas Medical Center-NorthEast Physician Billing handles all physician charges. If you have any questions about your bill, please call customer service at 704-403-4756.

Insurance

We accept most major insurance carriers and are available to assist you with filing your claims. Please bring your insurance card to each visit. If you change insurance companies or employers, please let the front desk staff know when you check in. We cannot know all the details of every insurance plan. Always remember, the insurance is a contract between you and your carrier and not Concord Internal Medicine.

Medicaid

If you have coverage provided through Medicaid, you will be asked for your card at each visit.

Prepaid Health Plans

We participate in numerous HMO plans. Please remember that these plans do not have responsibility for payment of any unauthorized services. It may be necessary for you to have a pre-authorization prior to services rendered.

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