Q: What is a healthcare pavilion?
A: A healthcare pavilion is a new type of outpatient facility designed to improve access to the most highly-utilized healthcare services in a community-based, cost-effective, safe and patient-friendly setting.

At Carolinas HealthCare System Steele Creek, the facility includes an emergency department that is operated and staffed just like a hospital-based emergency department, with emergency care available 24 hours a day, seven days a week from board-certified emergency medicine physicians.

Should a patient require a period of extended examination or treatment, the healthcare pavilion will also include observation beds. Advanced diagnostic imaging, including a state-of-the-art 64-slice CT scanner, ultrasound, and X-ray, will be available on-site, providing the same level of diagnostic capability as a hospital emergency department. The healthcare pavilion will also provide laboratory services.

Carolinas Medical Center is pleased to introduce this new innovative concept in healthcare to the greater Charlotte area, which will improve the access and, most importantly, the convenience of the outpatient healthcare services patients use most. Healthcare pavilions are only one element of CMC's strategy to bring superior healthcare to our patients and our communities. As part of CMC's effort to establish convenient and accessible centers for all outpatient services, our healthcare pavilion will also include physician office buildings.

Q: Why build a healthcare pavilion?
A: It is a very cost-efficient way to provide superior healthcare to growing areas. Studies have shown that most people who come to the hospital don't need hospitalization. They either need emergency outpatient treatment or a scheduled outpatient procedure. A healthcare pavilion can be built at a lower cost than a community hospital, yet provides access to the most highly-utilized patient services.

Q: Is this a new idea?
A: Other communities have opened similar centers and they will become more commonplace as care delivery serves more outpatients. Carolinas HealthCare System Steele Creek is the first healthcare pavilion in the region.

Q: Is this healthcare pavilion the same as a "healthplex?"
A: Yes. We are using the description "healthcare pavilion" to better describe the services our patients can receive and to ensure the community knows these facilities are being established to enhance the healthcare services we provide.

Q: Is Carolinas HealthCare System Steele Creek affiliated with Carolinas Medical Center?
A: Yes. Carolinas HealthCare System Steele Creek can provide you direct access to advanced trauma services and expert resources at Carolinas Medical Center, the region's only Level I Trauma Center.

Q: Where is Carolinas HealthCare System Steele Creek located?
A: Carolinas HealthCare System Steele Creek is located at 13460 Steelcroft Parkway, near the intersection of South Tryon Street (Highway 49) and Steele Creek Road (Highway 160), across from Rivergate Shopping Center.

Q: How big is Carolinas HealthCare System Steele Creek?
A: Carolinas HealthCare System Steele Creek is a 22,500-square-foot facility on 17 acres.

Q: What types of medical practices are in the office building at Carolinas HealthCare System Steele Creek?
A: Physician offices at CMC-Steele Creek include: Charlotte Pediatric Clinic, Mecklenburg Medical Group, and Piedmont GYN/OB.

Q: What kinds of emergencies can Carolinas HealthCare System Steele Creek handle?
A: Carolinas HealthCare System Steele Creek is not a trauma center nor is it an urgent care center. We deal with emergency needs such as: chest pain and heart attack, shortness of breath, stroke, head injuries, orthopedic injuries and excessive bleeding. There will also be two observation beds for overnight stay if needed. For any patients with more serious health concerns, there will be the option of helicopter or ambulance transfer to either CMC-Pineville or Carolinas Medical Center.

Q: How many doctors staff Carolinas HealthCare System Steele Creek Emergency Department, a facility of Carolinas HealthCare System Pineville?
A: A 24-hour, fully operating emergency department is usually staffed by several doctors who work in rotating shifts.

Q: What are the hours of operation for the doctors' offices?
A: The hours of operation are 8 a.m. - 5 p.m., Monday - Friday for Charlotte Pediatric Clinic, Mecklenburg Medical Group, and Piedmont GYN/OB

Q: Will I be able to have my prescriptions filled at Carolinas HealthCare System Steele Creek?
A: Yes, CMC-Rx is a full-service retail pharmacy staffed by highly trained pharmacists who will work with you and your physicians to coordinate your prescription needs.

Close