Carolinas HealthCare System

Helpful Information

Whether it's helping you shop for a gift for a loved one, serving delicious food in a beautiful and comfortable environment or simply helping you find your way around, Carolinas HealthCare System NorthEast's employees and volunteers understand that when you visit our hospital we should treat you like you are visiting our home.

We are proud to be a "Top 100 Hospital®" and we want to be proud to have us in your community. Please take a few moments to look around at some of the support services that makes us who we are today.

ATM/Bank Machines
Two 24-hour automated banking machines are located in the Medical Center. A First Charter National Bank ATM is located near the main entrance in the second floor connector hallway. A Wachovia Bank ATM is located outside the cafeteria in the Medical Arts Building. Fees may apply.

topback to top

Cards, flowers & balloons
Cards and letters are delivered to your room. If you receive mail after discharge, we will forward it to your home address. U.S. mailboxes for outgoing mail are located outside the Visitor Entrance and in the lobby of the Mariam Cannon Hayes Family Center. Friends and relatives should address your mail in the following manner:

Your name
Your room number and wing (or room number and building name)
Carolinas HealthCare System NorthEast
920 Church Street, North
Concord, NC 28025

Flowers and non-latex (mylar only) balloons are permitted in regular hospital rooms. These items are not allowed in ICU areas for health and safety reasons. Flowers are for sale in our Pink Pinafore Gift Shop.

topback to top

Lost and Found
NorthEast Medical Center Security operates a "lost and found" service; You may contact this service through the Medical Center operator by dialing 3000 on your in-room phone.

topback to top

Newspapers & Magazines
Local newspapers are available at newsstands near the main entrance in the second floor, connector hallway, outside the cafeteria in the Medical Arts Building and Emergency Department, and in the lobby of the Mariam Cannon Hayes Family Center. In addition, magazines and various paperback books are available for purchase at the Pink Pinafore Gift Shop.

topback to top

Television Information
To watch your television, press the "On" button located on your bedside railing and use the "Channel" buttons to change channels. For FM radio, press the "On" button again and use the "Channel" changer to search for stations. Use the volume dial to adjust loudness. Press the "Off" button to turn off the power to your TV. If you need help with your TV or find that it isn't working, call your nurse's station.

topback to top

For Our Patients with Special Needs:

Carolinas HealthCare System NorthEast, a facility of Carolinas HealthCare System offers the following services for patients with special needs:

  • Closed-captioned television
  • Telephones equipped with volume amplifiers
  • Talking books/tape recorders - on loan from North Carolina Library for the Blind and Physically Handicapped
  • Letter writing and book reading services
  • Sign language interpreters
  • Spanish Language Translation service
  • TDD - telecommunication device
  • Hearing Aid service
  • Assistance with placing telephone calls
  • Assistance with activities of daily living
  • Community resource referrals for individuals with specialized post-hospital needs

Patients requiring any of these services should speak with their nurse. If you have a special request, please inform your nurse and every effort will be made to assist you.

topback to top

About Carolinas HealthCare System
Who We Are
Community Benefit
Corporate Financial Information
Diversity & Inclusion
Annual Report
Patient Links
Pay Your Bill
Hospital Pre-Registration
Patient Rights
Financial Assistance
Quality & Value Reports
Join Carolinas HealthCare System
Physician Careers

For Employees
Carolinas Connect
Connect with Us
Watch Carolinas HealthCare on YoutubeFollow Carolinas HealthCare on TwitterLike Carolinas HealthCare on FacebookContact Carolinas HealthCareJoin Carolinas HealthCare on LinkedInGo to our mobile website.