ASK FIRST is a free service of Carolinas HealthCare System NorthEast that allows you to access health information by telephone and find a doctor. Staff members are available 24 hours a day, seven days a week to assist callers with their needs.

If you have questions about a current illness, basic health information or need to find a new doctor, a registered nurse is on duty with information. Whether it is directing the caller to the appropriate level of care, finding a physician or learning about the health and wellness classes offered at Carolinas HealthCare System NorthEast, the ASK FIRST team is ready to help you.

ASK FIRST also offers comprehensive Health Advice Lines which offer recorded information on a wide variety of health topics. Choose the link for the Advice Lines along the right side of this page.

If you would like more information about any services available at Carolinas HealthCare System NorthEast, please call ASK FIRST at 704-403-1275 or 800-575-1275.

If any person has a concern about patient care and safety that the medical center has not been addressed, we encourage telephone follow up with our medical center's management by calling Guest Services at 704-403-1526. Should a concern not be resolved, the individual may contact The Joint Commission at 800-994-6610 or email