Carolinas HealthCare System
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Frequently Asked Questions

What should I bring to my first appointment?

  • If you are a Carolinas Epilepsy Clinic patient, please fill out this questionnaire (PDF) and bring it with you to your first appointment.
  • A list of all current medications including those that are over the counter and supplements/vitamins including the strength of the medication and how often you take it.
  • The name, address and phone number of your primary care physician, and any other physician/provider you see that you may want us to send records to.
  • Disks or films for any recent radiology studies (MRI's, CT scans, PET scans).
  • Medical records
  • Insurance card
  • List of any questions/concerns for the physician to address at your visit. 

What happens if I miss an appointment?

  • Call our office as soon as possible to reschedule, at least 24 hours in advance. Please keep in mind that your next appointment may be booked further out depending on provider availability.

How do I refill a prescription?

  • Carolinas Epilepsy Clinic patients should have your pharmacy fax a medication refill request to 704-355-5650. Refill requests will be filled within 24-48 hours.
  • Have your pharmacy fax your refill request to our office. Please allow 48 hours to process refill request.
  • If your medication is a controlled medication requiring office pick-up, please allow five days to process the refill request.

What happens if I become sick when the offices are closed?

  • If your symptoms are severe or life threatening, or if you have stroke symptoms, you should go to the nearest emergency room or call 911.
  • If your symptoms are not severe or life threatening, but you still feel they need immediate attention, you may call our after-hours number at 704-446-1900 and the physician on-call will be notified.

How long does it take for lab results?

  • Depending upon the type and where they are sent for processing, times for receiving lab results can vary widely. Turnaround time is usually about two weeks. When you have labs drawn, please ask your nurse what the approximate turnaround time will be.
  • Keep in mind that we will contact you with results once your physician has reviewed them.  

What happens if I need to go to the hospital?

  • To ensure your information is communicated seamlessly and your care is coordinated by one of our physicians, we prefer our patients to be treated at a Carolinas HealthCare facility; however, our staff will work to ensure your information is communicated quickly to other hospitals should you require it.

 Who will care for me in the hospital?

  • If you go to Carolinas Medical Center, depending on what you are being admitted for, you may be cared for by one of our neurologists. Your specific doctor may or may not be able to see you depending on their on call and clinic schedule.
  • If you are treated at another CMC hospital or hospital outside CHS, you will be cared for by those physicians and staff.
  • If you are admitted to the hospital for any reason, please contact our office to let us know.  

Do I take my medications before labs?

  • It depends upon the types of labs being drawn. Please check with your nurse if you are unsure.
  • If your lab is to check on a medication level you should not take that medication until your lab is drawn. Otherwise you can take your routine medications.
  • Most drug levels should be obtained before the morning dose of medication is taken, therefore try to schedule your lab tests early in the morning then take your medication afterwards.
  • Some labs require you to fast (nothing to eat) before the test is obtained. These labs should be done early in the morning also (to avoid going for long periods without food). Your nurse will inform you if any restriction is needed when your lab test is ordered.

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