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Carolinas HealthCare System offers a free web-based service that allows you to schedule appointments in real time, request prescription refills, update personal and insurance information and view your bill. Appointments with your provider can be scheduled online, 24-hours a day from the convenience of your home or work computer. If you are not a patient and would like to schedule an appointment online, choose "Make an Appointment" in the left menu to enroll. View more information about how to make an appointment.
An authorization is an approval by your insurance company, which is sometimes required before visits to specialists or procedures. Check with your employer or insurance company to see if authorizations are required before visits to specialists.
Visit our health A-Z section for more information about your illness or other conditions.
If you are a patient and a member of our free web-based service, you may request prescription refills online or bring all your medications in their original bottles to each visit with your physician. Check to see if you need refills before each visit. You may ask your pharmacist to call the office refill line for you. Please call about refills during regular office hours. Prescriptions for controlled substances (narcotics, nerve pills, et al.) can not be refilled after hours.
Business office can be reached by calling 704-355-5188. They will be glad to assist you.
If you have a life-threatening emergency, call 911 and ask to be taken to Carolinas Medical Center or the closest hospital. For urgent issues, our office maintains 24-hour physician coverage. Call 704-355-5100 and give the operator the name of your primary physician and the reason for the call. Please remember that after-hours services are for urgent medical problems only and not appointment, refill or routine health questions.
Valet parking is available from 8 a.m. to 5 p.m. Drop off your car in the semicircle in front of the Medical Center Plaza building.
You may schedule an appointment with one of your primary care physician's partners or one our our physician assistants. Your insurance will cover the visit.
New patients: All new patients should arrive 30 minutes prior to their scheduled visit to allow registration. All existing patients with insurance changes, address changes, etc., should arrive at least 15 minutes prior to their appointment. View more information about how to make an appointment.
Call our Business Office at 704-355-5188 as soon as possible.
Please allow 72 hours for processing managed care authorizations and referrals.
Yes. This allows us to have your medical record available and allows physician to order the laboratory tests you need. The lab is open Monday - Friday, 8:15 a.m. to noon and 2 p.m. to 4 p.m. Call the appointment desk at 704-355-5101 to schedule a day and time.
Yes, for blood sugars, cholesterol testing, and physicals. For other laboratory studies, fasting is not necessary. Fasting means nothing but black coffee and/or water for at least 10 hours before the test.
Most early morning requests for prescriptions can be handled by early afternoon. Afternoon requests may take until noon of the following day for processing.
The flu vaccine is usually given from the middle of October until the end of December. Please call the appointment desk at 704-355-5101 to schedule your flu vaccination.