Carolinas HealthCare System

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How can I schedule an appointment online?

Carolinas HealthCare System offers a free web-based service that allows you to schedule appointments in real time, request prescription refills, update personal and insurance information and view your bill. Appointments with your provider can be scheduled online, 24-hours a day from the convenience of your home or work computer. If you are not a patient and would like to schedule an appointment online, choose "Make an Appointment" in the left menu to enroll. View more information about how to make an appointment.

What is an insurance authorization?

An authorization is an approval by your insurance company, which is sometimes required before visits to specialists or procedures. Check with your employer or insurance company to see if authorizations are required before visits to specialists.

How can I get more information about my illness?

Visit our health A-Z section for more information about your illness or other conditions. 

How can I get a prescription refilled?

If you are a patient and a member of our free web-based service, you may request prescription refills online or bring all your medications in their original bottles to each visit with your physician. Check to see if you need refills before each visit. You may ask your pharmacist to call the office refill line for you. Please call about refills during regular office hours. Prescriptions for controlled substances (narcotics, nerve pills, et al.) can not be refilled after hours.

Who do I call with questions about my bill?

Business office can be reached by calling 704-355-5188. They will be glad to assist you.

Where should I go if I become suddenly ill?

If you have a life-threatening emergency, call 911 and ask to be taken to Carolinas Medical Center or the closest hospital. For urgent issues, our office maintains 24-hour physician coverage. Call 704-355-5100 and give the operator the name of your primary physician and the reason for the call. Please remember that after-hours services are for urgent medical problems only and not appointment, refill or routine health questions.

What assistance is available for parking at the Blythe Boulevard location?

Valet parking is available from 8 a.m. to 5 p.m. Drop off your car in the semicircle in front of the Medical Center Plaza building.

What do I do if I need an appointment today and my primary physician is not available?

You may schedule an appointment with one of your primary care physician's partners or one our our physician assistants. Your insurance will cover the visit.

New patients: All new patients should arrive 30 minutes prior to their scheduled visit to allow registration. All existing patients with insurance changes, address changes, etc., should arrive at least 15 minutes prior to their appointment. View more information about how to make an appointment.

Who should I notify about changes in address, phone number, or insurance?

Call our Business Office at 704-355-5188 as soon as possible.

How much time does it take for the clinic to arrange a managed care referral?

Please allow 72 hours for processing managed care authorizations and referrals.

Do I need an appointment for laboratory work?

Yes. This allows us to have your medical record available and allows physician to order the laboratory tests you need. The lab is open Monday - Friday, 8:15 a.m. to noon and 2 p.m. to 4 p.m. Call the appointment desk at 704-355-5101 to schedule a day and time.

Do I need to fast before laboratory work?

Yes, for blood sugars, cholesterol testing, and physicals. For other laboratory studies, fasting is not necessary. Fasting means nothing but black coffee and/or water for at least 10 hours before the test.

How quickly will telephone requests for prescriptions be handled?

Most early morning requests for prescriptions can be handled by early afternoon. Afternoon requests may take until noon of the following day for processing.

When should I get a flu vaccine and do I need an appointment?

The flu vaccine is usually given from the middle of October until the end of December. Please call the appointment desk at 704-355-5101 to schedule your flu vaccination.