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The CHS Leadership Development Institute began in October 2004 when 375 CHS leaders met to hear more about the tactics to improve Service and Operational Excellence. Since then, we have grown to an impressive student body of 825 members! While the original sessions were focused on Customer Service, we have now evolved into the model of a "strategic business meeting" where leaders gain information on topics that will work to improve our performance around each of the six CHS Goals - Customer Service, Quality, Growth, Operations Excellence, Employee Satisfaction and Community Benefit. CHS has made the commitment to its leaders to hold four offsite LDIs each year.
Each LDI contains the following elements:
- CEO goal update
- Teambuilding exercise
- Goal-focused curriculum
- Q & A for senior leaders
- Motivational keynote presentation
- Reward and recognition opportunities
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Service Excellence