Carolinas HealthCare System is now making convenient, 24/7 medical care available to almost everyone in North Carolina. The System has expanded eligibility for its Virtual Visit service, and patients no longer need to have a Carolinas HealthCare System provider to take advantage of it.

“Patients are really enjoying the convenience of Virtual Visit, and the ability to get care from our providers at any time of the day or night,” said Charles Rich, MD, an internist at Mecklenburg Medical Group-Uptown who has led the development of Virtual Visit. “Now we’re offering this around-the-clock medical care to even more people, so they can get the care they need when and where it’s most convenient for them.”

In addition to an evaluation by a Carolinas HealthCare System provider, patients can receive prescriptions and referrals for follow-up care if appropriate. A patented system developed by American Well offers a HIPAA-compliant, secure and confidential platform for Virtual Visit.

Virtual Visit was just what Charlotte resident Josie Mazzaferro needed when she came down with the flu. Within minutes of logging on from her smartphone, she saw a provider and got a much-needed prescription – all without leaving her bed.

“I didn’t want to wait to visit a doctor, and I felt too sick to get out of bed anyway,” said Mazzaferro, a real estate agent. “Within a few minutes I was getting care, lying on my pillow in my pajamas. I couldn’t believe how quick and easy it was.”

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