Carolinas HealthCare System
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On-Site Care Clinics Receive National Patient Experience Award

Carolinas HealthCare System's medical practices have been recognized nationally for continuing to deliver an excellent patient experience.

The System’s On-Site Care clinics received the 2014 Press Ganey Guardian of Excellence AwardSM for reaching the 95th percentile or higher of performance in “Overall Rating” in quarterly reports from May 2013 to April 2014. At least 75 percent of the clinics met the criteria for patient experience.

Press Ganey is a leading healthcare performance improvement company that partners with more than 11,000 healthcare facilities, including more than half of all U.S. hospitals, to improve the patient experience.

In 2013, numerous Carolinas HealthCare System care locations earned Guardian of Excellence Awards in the areas of employee engagement, patient satisfaction and physician engagement. The System also was one of only 17 recipients of the 2013 Success Story Award®, which recognizes healthcare organizations that have demonstrated innovation and leadership to measurably improve patient care, clinical quality, physician partnership or employee partnership.

Carolinas HealthCare System and other winners were recognized Nov. 4 at the Press Ganey National Client Conference in Orlando, FL. These awards are delivered annually to healthcare systems and hospitals that sustain performance in the top 5 percent for each reporting period for the year.

In addition to the medical practice category, other award categories include: inpatient, ambulatory, emergency department, home health, urgent care and inpatient behavioral health.