Carolinas HealthCare System

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Richardville Named a CIO Award Winner

Carolinas HealthCare System Senior Vice President and Chief Information Officer Craig Richardville was named a 2013 “Chief Information Officer of the Year” by the Charlotte Business Journal. The announcement was made at a luncheon for the inaugural award on Thursday, July 11, 2013. Five chief information executives received the honor, with Richardville winning in the large non-profit category.

Leading a team of 900 Information Services employees, Richardville has successfully increased the effective use of technologies during the continued growth of the System.  Technology offerings range from web, phone, portals, teleconference capability, emails and mobile apps including Carolinas, an app allowing patients to find a doctor and check wait times, and the newest app for employees called OneCarolinas.

Richardville directed the implementation of the System’s electronic medical record, Canopy, to all 13 primary enterprise hospitals following six years of development.  Nearly 15,000 clinicians use Canopy, accessing more than seven million securely stored patient records. With the launch of Canopy, Richardville helped create the Health Information Exchange, Carolinas HealthCare System CareConnect, to allow patients’ electronic medical records to follow them wherever they go.

Under his leadership, Carolinas HealthCare System has consistently been recognized by industry peers including:

  • Recognized as a “Most Wired” health system for ten consecutive years in 2013
  • Named as one of the “100 Best Places to Work in IT” by IDG’s Computerworld in 2012 and 2013
  • Selected as one of the most innovative users of technology by Information Week for the past seven years
  • Recognized as first in the Charlotte region to hold HIMSS Stage 6 Certification by HIMSS Analytics in 2012
  • Presented silver status by eHealthcare Leadership Awards for best website and best intranet in 2012
  • Winner of North Carolina Technology Association’s Best Implementation of Technology award for the Canopy/EMR project in 2012
  • Recognized nationally for CMC-PASS biometric (palm scanner) patient registration system  as one of the top 40 security initiatives that have delivered groundbreaking business value through innovative application of technologies by CSO publication in 2013
  • Received a Gold Award from Health Data Management for use of wireless  technologies to improve patient care in 2012

The CIO Award finalists were chosen for their innovative skills to optimize business processes, enable growth, create competitive advantages and improve customer experience.

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