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Carolinas HealthCare System Awarded Top Honors for Patient Experience and Patient Safety

Carolinas HealthCare System measures success in many ways, with two important metrics being patient experience and patient safety. Our teams have been recognized as leaders in both areas at care environments across the System, including hospitals, outpatient departments and free-standing care settings.

Recently, the Professional Research Consultants (PRC) and Health Grades announced leading healthcare organizations nationwide that are setting the bar for patient safety and patient experience. Carolinas HealthCare System received more than 270 awards in these areas.

PRC Excellence in Healthcare Awards

PRC awards recognize organizations that significantly improve the patient experience and meet or exceed the 75th, 90th and 100th percentile rankings based on patient perception of overall quality of care. In 2012, Carolinas HealthCare System providers earned 24 Achievement Awards for improvement in patient experience, 17 Top Performer Awards for reaching or exceeding the 75th percentile, 17 Four Star Awards for reaching or exceeding the 90th percentile, and 213 Five Star Awards for reaching or exceeding the 100th percentile.

Health Grades Patient Experience and Patient Safety Awards

Using HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) patient survey data released by the Centers for Medicare and Medicaid Services between April 2011 and March 2012, Health Grades awarded hospitals across the nation that provided an outstanding patient experience and patient safety.

Less than 15 percent of hospitals nationwide were chosen for the Health Grades Patient Experience Award, and at Carolinas HealthCare System these include Carolinas Medical Center-Mercy, Carolinas Medical Center-NorthEast, Carolinas Medical Center-University, Cleveland Regional Medical Center, Columbus Regional Healthcare System and Bon Secours St. Francis Hospital. Health Grades Patient Safety Excellence Awards were presented to a group of hospitals that ranked in the top 10 percent nationwide for excellence in safeguarding patients from serious, potentially preventable complications during their hospital stay. Congratulations to Carolinas Medical Center, AnMed Health and Roper Hospital for receiving the award.

2013 Health Grades Awards

Patient Experience Award Recipients
  • Carolinas Medical Center-Mercy
  • Carolinas Medical Center-NorthEast
  • Carolinas Medical Center-University
  • Cleveland Regional Medical Center
  • Columbus Regional Healthcare System
  • Bon Secours St. Francis Hospital
Patient Safety Award Recipients
  • AnMed Health
  • Roper Hospital
  • Carolinas Medical Center

2013 PRC Awards

Facility Area 4-Star 5-Star Achievement Top Performer
Carolinas Gastroenterology Center-Ballantyne
Carolinas Medical Center
Carolinas Medical Center-Lincoln
Carolinas Medical Center-Mercy
Carolinas Medical Center-NorthEast
Carolinas Medical Center-Pineville
Carolinas Medical Center-Steele Creek
Carolinas Medical Center-Union
Carolinas Medical Center-University
Carolinas Rehabilitation
Levine Children's Hospital
Morehead Imaging Center
Carolinas Rehabilitation Mt. Holly
Carolinas Medical Center-Kannapolis
Carolina Endoscopy Centers-University
Carolinas Medical Center-Huntersville
Carolinas Medical Center-Waxhaw
AnMed Health
Cleveland Regional Medical Center
Grace Hospital
Kings Mountain Hospital
MedWest-Haywood
St. Luke's Hospital
Valdese Hospital
Wilkes Regional Medical Center
Stanly Medical Services
MedWest-Swain
Bon Secours St. Francis Hospital
Bon Secours St. Francis Hospital-Medical Plaza
Roper St. Francis-Mount Pleasant Hospital
Roper Hospital-Berkeley
Roper Hospital Diagnostics-Goose Creek
Roper Hospital
Roper Hospital Ambulatory Surgery
Roper St. Francis Eye Center
Roper St. Francis Home Care
Roper St. Francis Physician Partners
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