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Carolinas HealthCare System
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Title
Carolinas HealthCare System's Commitment to Patients with United Healthcare Coverage
Date
02/26/2015
Article

The agreement between Carolinas HealthCare System and UnitedHealthcare (UHC) for our doctors’ offices and hospitals in the metro Charlotte market ended on February 28. After months of effort—including our offer to extend the current contract, which UHC refused—we deeply regret that an agreement was not reached.

Our patients are our highest priority, and we will ensure they can maintain their care with Carolinas HealthCare System. Though our contract with United Healthcare has now expired, Carolinas HealthCare System will provide additional continuity of care benefits to our existing patients to ensure they can continue to receive care from us. At Carolinas HealthCare System, patients come first—always.

  • For any appointment with a Carolinas HealthCare System doctor’s office in the metro Charlotte market during March and April 2015, UHC members, except for Medicare Advantage patients, will be considered "in-network" and will not pay additional out-of-pocket costs as a result of being out-of-network. Carolinas HealthCare System will waive the per-encounter difference between our patients’ in-network and out-of-network payment. Our patients will pay the same as they would for an in-network doctor.
  • Established UHC patients receiving treatment at Carolinas HealthCare System hospitals in the metro Charlotte market will be considered “in-network” for the same medical conditions and same time period (at least through May 30th) required by the N.C. HMO laws. Carolinas HealthCare System will waive the per-encounter difference between our patients’ in-network and out-of-network payment. Our patients will pay the same as they would for an in-network hospital.

Carolinas HealthCare System hospitals will also continue to provide emergency care to all United members, as we do for all patients, regardless of the patient’s insurance coverage or ability to pay for such services.

Throughout negotiations, our commitment to our patients remained at the center of our efforts. We are proud of the strong and long-standing relationships we have with our patients, and we remain committed to providing them with the region’s highest quality care.

For more information, patients may visit carolinashealthcare.org/commitment.

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