In 2008, a team of physicians and senior executive leaders at Carolinas HealthCare System pioneered the Physicians as Partners (PAP) initiative to enhance collaboration among physicians, affiliated physicians and administrators.
Since its inception, the program continues to root itself within our organizational culture. Part of the organization's 2013 Strategic Plan, PAP work groups and committees are continuing to help foster a culture of:
- Interdependence and mutual trust
- Devotion to superior patient-centered outcomes
- Unsurpassed environment for professional development and fulfillment
To achieve these goals, the following committees – headed by physician leaders – are working on a variety of projects. Updates from each group are as follows.
- Leadership Committee
As the continuously evolving healthcare environment requires physicians to adopt new roles in order to lead and transform the delivery of patient care, the leadership branch of PAP offers several programs to support providers and to increase leadership competencies. Read more...
- Physician Communications Advisory Council (PCAC)
This group has been examining the organization's internal infrastructure to improve methods of communicating to physicians through a variety of contemporary channels. Read more...
- Engagement Committee
Most of the work to date has been focused on network providers and getting more affiliated physicians involved with System projects and initiatives. Read more...
As the continuously evolving healthcare environment requires physicians to adopt new roles in order to lead and transform the delivery of patient care, the leadership branch of PAP offers several programs to support providers and to increase leadership competencies.
These programs are all being housed under the newly formed Center for Physician Leadership. Modeled after Carolinas HealthCare System's Center for Faculty Excellence, experts in the Center work to identify, develop and support physicians and their partners for new and expanding roles across Carolinas HealthCare System.
Programs offered by the Center for physicians and partners include:
- Co-leadership Institute – involves two or more individuals who are designated to share leadership roles when leading a practice, unit, division or organization. The seven sessions equip co-leaders with tools for success as they work together to lead their team.
- Physician Leadership Institute – a partnership between Carolinas HealthCare System and McColl School of Business at Queens University, the nine-week seminar was designed to enhance the knowledge, skills and practices needed to support physician leadership.
- Physician Mentoring Program – provides opportunity to network and enhance engagement, improves performance and effectiveness and reinforces our culture of knowledge sharing and learning. This two-year program has six group sessions and one-on-one activity-based mentorship with a partner during the remaining months.
- Medical Staff Leadership Development Program – sessions emphasize the roles and functions of today's medical staff, fundamentals of credentialing and privileging and core strategies for physician performance management and effective peer review. This program includes an annual, two-day sessions with access to an online training library.
- Individual Practice Consultations Available – includes various self-assessment tools, strategic advisement, executive coaching, group experiences and wellness initiatives. In addition, the Center will strategically assess the needs of our physician leaders and develop custom, experiential opportunities to further their executive development.
The physician leadership development team that will run the Center for Physician Leadership now resides within the System's division of medical education. The Center's leadership includes, Paige B. Tomcho, DO, union market medical director for Carolinas HealthCare System Medical Group, and Lisa Howley, MEd, PhD, assistant vice president of medical education and physician development in the System's division of medical education. This team consists of diverse and uniquely talented professionals with a combined 80 years of experience designing, delivering, and researching physician leadership and educational programs.
A website is being developed for the Center. For additional information, please contact Lisa Howley or Lynne Ingersoll.
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Physician Communications Advisory Council
This group has been examining the organization's internal infrastructure to improve methods of communicating to physicians through a variety of contemporary channels.
The council wants to ensure physicians feel that their voices are being heard and are exploring new ways to facilitate two-way communication.
Current internal communication channels for physicians include:
- "One Team – Physician Update" – the August 2013 issue is the first edition of a quarterly newsletter, created specifically for physicians and affiliates. This publication is the result of a recent physician communication survey that revealed an electronic newsletter is among a provider's top choice for receiving System updates.
- PhysicianConnect – on this System intranet site, providers will find useful clinical tools and timely System news articles. One year after re-developing the site – according to feedback from physicians – traffic has increased by approximately 60 percent. Visit PhysicianConnect.
- Email – through the Corporate Communications, Marketing & Outreach Department, we have improved our ability to disseminate critical messages to medical staffs System-wide. One of the biggest challenges is lack of a single physician email database. However, the creation of a single directory is underway, a project being spearheaded through the Information Systems Department and other key stakeholders.
- eTown Hall Webcast – currently, our team is securing vendors to help facilitate live open forums exclusively for physicians.
- Advanced Communication Tools – presently, our team is looking at options for an 'app' just for Carolinas HealthCare System providers and affiliates as well as secure text options to allow doctors to communicate with each other for continued patient care.
- MySite – an internal social networking site is currently being created by the information services department. We hope this helps to develop physician communities within their specialties.
For any feedback on how to improve communications with physicians, please contact Dr. Anonick.
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Most of the work to date has been focused on network providers and getting more affiliated physicians involved with System projects and initiatives.
Following is a summary of projects launched this year, or, are underway:
- Synchronize Surveys – working with Jill Mabry, director of patient experience at Carolinas HealthCare System, the committee is trying to synchronize the distribution of the hospital and network providers' satisfaction surveys to be released simultaneously. This will allow our group to analyze data sets at the same time.
- Comprehensive Committee Lists – to streamline the process, a list was sent out throughout the System to show who is participating on which committee to ensure committees are not overlapping in mission and that providers are not overwhelmed by serving on too many groups.
- Facility Presidents Meetings – ongoing dialogue about streamlining medical staff meeting messages and ways to increase affiliates involvement are continuing.
- Acute Care Quality Goals – we are involving medical staff leadership to help set goals and be involved with strategic planning within the System as appropriate.
- Affiliated Focus Groups – market research provider Clark and Chase Research, Inc. was enlisted to conduct focus groups with affiliated physicians in the South, Central and Northeast corridors to gauge their opinions on how we are doing on physician engagement. The findings were shared and discussed at the Metro Facilities Leadership Conference in Pinehurst. From those results, goals will be set for the next year.
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