Carolinas HealthCare System
Locations and Hours

Patient Information for Ardsley Internal Medicine

Contact Information

Ardsley Internal Medicine
Phone: 704-403-8650
Fax: 704-403-8655

Ardsley Internal Medicine-Harrisburg
Phone: 704-454-7360
Fax: 704-454-7377

Hours of Operation

Monday - Friday
8 a.m. to 5 p.m. (No weekends)

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Patient Forms for Download

Find appointment, billing and insurance, and prescription information for Ardsley Internal Medicine, located in Concord and Harrisburg, NC.

Appointments

Patient Appointment Information
Please use the following information as a guide to our patient services. If you have a specific question regarding your care, insurance coverage or prescription refills, please contact your physician's office directly.

Accessing Your Care
Please call the office where you wish to be seen to schedule all annual exams and other non-urgent appointments.

Same Day/Sick Appointments
If you require same-day medical attention, please call early in the day so that we can accommodate you. If you are acutely ill or injured, please call the office to speak to a nurse or patient care coordinator. We will always attempt to schedule you with your primary care provider, but on occasion, your immediate needs may require you to see one of our other associates.

New Patient
Each new patient is asked to complete a health history form for the first and each annual visit to Ardsley Internal Medicine. This will help our medical staff make a prompt and accurate assessment during the visit. Please bring your current insurance card(s), including Medicare card(s), and any current prescription bottles. Please arrive 20 minutes before your scheduled appointment to complete registration and other paperwork, or print and complete the online forms before your arrival.

Cancellation Policy
You must contact our office 24 hours prior to your scheduled appointment to cancel or reschedule your appointment. You will receive a reminder call 1-2 days prior to your appointment. Please listen carefully to the information and respond to us if necessary via your phone. Please feel free to use our after-hours answering service to leave a message regarding appointment cancellations.

Routine Visit
Please arrive at least 15 minutes prior to your appointment to allow for registration to update your information. Co-pays and proof of insurance are expected at the time of your visit.

Billing & Insurance Information

Ardsley Internal Medicine accepts most major insurance carriers and will assist you in filing claims for health care services. Should you have any questions about any insurance or billing issues, please contact our central billing offices at 704-512-4808.

Fees/Co-pays
Co-payments, deductibles and co-insurance amounts are due at the time of service. We accept cash, personal checks, Visa, MasterCard, Discover cards and American Express.

Insurance Information
It is very important to provide us with your most current insurance information at every visit. To avoid any additional fees, please contact your insurance carrier to verify the services covered under your plan and what laboratory or referral service limitations that may apply.

Payments
When your insurance has responded to our claims, any remaining amount you owe will be billed to you at your home address. Please remit any payment due within 30 days. If you should need to make special arrangements concerning your bill, please call the office prior to your appointment.

Prescription Information

During your Visit
Please bring all of your current medications (including vitamins and supplements) and a copy of your insurance card with you to your appointment. The clinical staff will review and are required to update your medication list during every visit.

Make sure you tell our clinical staff of any prescription refills you need prior to seeing your physician. Although prescriptions may be refilled between office visits, we prefer to refill prescriptions at the time of your visit. For your convenience, if you are prescribed a new medication during your visit, a prescription will be sent electronically to one of our CMC pharmacies or the pharmacy of your choice (restrictions apply).

Refill Requests If you need a refill between visits, please contact your pharmacy and have them fax a prescription refill request form directly to us. It may take 48-72 business hours to process this request. If your request is submitted after 4pm on Friday, it will not be addressed until the following business day.

Insurance Information If you have a pharmacy benefit, always bring your list of preferred medications to your office visit. These lists are provided by your health plan at the time of enrollment and may oftentimes be obtained online through your health plan's website. Many health insurance plans limit the choice of medications available to you (by using restricted medication formularies). We attempt to comply with these limitations as long as they do not compromise your health. The identification of covered or preferred medications needs to occur at the time of your office visit.

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