One System

One Belief: Patients as Partners

Doctor hold babys hand

Carolinas HealthCare System believes that patients are partners throughout their entire healthcare journey. This belief empowers patients to be active participants in maintaining good personal health, aided by the encouragement of caring and compassionate professionals.

To ensure that every patient has an optimal outcome, a new initiative was launched in 2012 to promote the use of evidence-based procedures and innovative techniques. This effort is being led by Chief Patient Experience Officer Connie Bonebrake, whose goal is to achieve top tier customer satisfaction levels, while building relationships that fully engage patients in their own care.

A number of other transformational initiatives were undertaken in 2012 to adapt the delivery of primary care to changing times. For example, when patients leave a hospital setting, they are now able to remain connected to caregivers through a biometric monitoring program that expanded substantially throughout the year.