CHS InnovationsSpur Convenience and Easy Access

Carolinas HealthCare System undertook a number of key initiatives in 2010 to make the delivery of healthcare services more accessible and convenient for patients and employers alike.

Starting in August, CHS hospitals in a five-county area began posting wait times for emergency departments. This information, available on both the Internet and mobile devices, helps patients decide which facility can provide the shortest wait time.

Wait times are updated every 15 minutes, each displaying for the participating hospitals. These hospitals have achieved consistent success in beating wait times monitored by the Centers for Disease Control, which average about 55 minutes nationally. Later in the fall, we enhanced the reporting system to include 17 urgent care centers.

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